Fire Alarm Technician - Troubleshooter

High Rise Fire Protection Corp • New York, NY

6d • Onsite

About The Position

High Rise Fire and Security, founded in 1992, is a leading provider of fire alarm, life safety, and security systems solutions. They offer a wide range of products and services, including the design, installation, service, and maintenance of various systems such as Fire Alarm, Auxiliary Radio Communication, Area of Refuge, Parking Garage Gas Detection, Card Access, Camera Surveillance, Video Intercom, and Intrusion Systems. High Rise is an Edwards Systems Technology (EST) Strategic Partner and a past recipient of the “Strategic Partner of the Year Award” for the Northeast Region. They are also the first North American member of the SCUTUM Group, a European life safety company that enhances their offerings with expertise in electronic security, cyber security, and defense security, including an Artificial Intelligence (AI) platform. The company emphasizes maintaining up-to-date industry knowledge and expertise in local code requirements, equipping their employees with comprehensive knowledge and extensive experience to provide life safety system solutions throughout the New York City Metro Area. The current opening is for a Fire Alarm Technician specializing in troubleshooting, requiring two years of EST Panel experience. This role involves performing duties of a Tester and Inspector, responding to service requests, interpreting system status on Fire Alarm Control Panels, conducting diagnostic tests for alarms, troubles, and ground faults, requisitioning necessary parts, repairing or replacing defective devices to meet NYC, NFPA, and HRFS requirements, testing repaired devices, identifying code and non-conformance issues, recommending solutions to clients, and performing minor programming repairs as directed.

Requirements

• High School Diploma or GED equivalent / Some Trade School / 6 months to 2 years trade school certification
• 4 years of fire alarm technician experience
• 2 years of EST fire alarm panel troubleshooting experience

Responsibilities

• Perform the duties and responsibilities of a Fire Alarm Technician as needed
• Respond to service requests
• Read and understand system status on Fire Alarm Control Panel (condition, address, device)
• Conduct diagnostic tests to determine cause of alarm and/or trouble system status, as well as ground faults
• Requisition required parts when necessary to repair problem
• Adjust, replace, or repair defective device(s) to meet NYC, NFPA, and HRFS requirements
• Conduct testing on all repaired devices as per NYC, NFPA, and HRFS requirements
• Identify code issues and non-conformance issues, and make recommendations on alternative solutions to client/office
• Perform minor programming repairs as needed and directed by Field Service Managers
• Elevate status of service call to Programming Unit as required
• Maintain accurate records of all work performed and materials used
• Generate system status reports upon completion of troubleshooting work
• Maintain positive client relations through professional interactions with clients

Benefits

• medical
• dental
• vision
• prescription plans for employees and their families
• company paid life insurance
• 401k/Profit Sharing contributions
• career development opportunities
• learning and development platform
• training and mentoring
• internal training initiatives
• peer-to-peer coaching program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED