Fire Alarm Supervisor

Johnson Controls • Williamsville, NY

9d • $85,000 - $117,000 • Onsite

About The Position

This position is responsible for providing vision, leadership and direction for the service and/or installation business in the local office. Responsibilities include supervising technicians, developing business strategies, and implementing action plans to meet the districts objectives and drive profitable growth of the business, including embracing the company programs, identification of life safety deficiencies and recommendations.

Requirements

• Demonstrate supervisory/leadership abilities to include training, team building, presentation and negotiation skills, district administration and effective interaction with customers.
• Associate Degree or equivalent experience.
• Minimum of 5-10 years’ experience in a supervisory position.
• Available for local/regional travel, which may include nights and weekends to accommodate customer's schedule.

Responsibilities

• Revenue responsibility: Including implementing plans, programs and processes designed to meet and exceed corporate goals and objectives as well as maximizing market potential of the service business including new bookings (sales), revenue and profitability.
• Customer Satisfaction: Responsible for maintaining effective customer communications along with building solid customer relationships from initial contact through order acquisition, delivery, installation and service. Ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations.
• Productivity Improvement: Responsible for setting fair and manageable territories for technicians. Ensure that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals and objectives utilizing management tools and practices. Also responsible to be proficient at, perform as required and instruct/train all new and existing clerical and dispatch personnel in all specific job procedures including our CRM system.
• Safety Compliance: Ensure that all employees comply with corporate safety programs. Responsible to ensure that employee safety training id through, complete and up-to-date. Identify safety issues and hazards and notify corporate safety office of those conditions that require corrective action.

Benefits

• Competitive salary
• Paid vacation/holidays/sicktime - 15 days of vacation first year
• Comprehensive benefits package including, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities
• Competitive Bonus plan that will take into account individual, group, and corporate performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree