Fire Alarm Service Specialist 3 - Orlando, FL

Convergint•Lake Mary, FL

13h•Onsite

About The Position

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Fire Alarm Service Technician to join their amazing culture. In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs, and handling small projects. As a Fire Alarm Service Technician, you are part of a dynamic team that allows you to grow as Convergint grows. The company emphasizes a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. Convergint's mission is to be their customer's best service provider, built upon a foundation of 10 Values and Beliefs that drive their culture and make them a leading global, service-based systems integrator. They take pride in protecting the lives and assets of their customers and their communities.

Requirements

Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
Advanced technical skills and experience related to fire alarm systems, and/or electronic security systems.
Advanced programming skills and proven ability to troubleshoot problems and look for solutions.
Advanced mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
Strong verbal, written and interpersonal communication skills.
Strong organizational skills and the ability to handle multiple service needs simultaneously.
Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).
Ability to be a self-starter and work well with minimal supervision.
A valid driver’s license with a clean driving record.
Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.
High School/GED or equivalent experience
5-7 years servicing, integrating, and programming fire alarm systems.

Nice To Haves

Relevant field service

Responsibilities

Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis.
Diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems.
Install projects as necessary.
Complete accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.