Fire Alarm Service Dispatcher
Human Resources Team•Hudson, NH
•Onsite
About The Position
This position is located at our Hudson, NH location. Looking for a detail-oriented and customer-focused administrative professional with experience coordinating schedules, managing service requests, and providing exceptional customer support. Skilled in dispatching field personnel, handling high call volumes, maintaining accurate records, and utilizing Microsoft Office applications. Proven ability to multitask in fast-paced environments while delivering excellent service and supporting team operations.
Requirements
- Strong customer service and communication skills
- Ability to multitask in a fast-paced environment
- Excellent phone etiquette
- Strong typing, spelling, and grammar skills
- Microsoft Office proficiency (Outlook, Word, Excel)
- Scheduling and coordination abilities
- Attention to detail and organization
- Ability to quickly learn new systems and processes
- Team-oriented mindset
- Successful completion of a drug test and pre-employment background screening is required.
- MVR checks are required for all driving positions.
Responsibilities
- Triage and prioritize incoming customer service calls
- Schedule fire alarm service appointments
- Dispatch approximately 16 technicians to customer sites
- Answer phone calls, emails, and text messages
- Provide customer support and service updates
- Maintain records and perform general administrative duties
- Assist management with additional administrative assignments
Benefits
- Competitive compensation
- Pay is on a weekly cycle, every Friday
- Career Advancement Opportunities
- Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
- Company paid short and long-term disability
- Immediately vested in our 401(k) company match
- Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success.
- Exceptional guidance and support from our managers
- Collaborative culture & environment
- Robust training opportunities with company reimbursement upon achieving required licensing
- Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
- Opportunity to work alongside some of the best talent in the fire protection industry
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
