Fire Alarm/Security Systems Technician

Silco Fire & Security•Columbus, OH

8d•Onsite

About The Position

Silco Fire & Security is a growing, family-owned company with over 500 employees and a mission to protect lives and property by designing, installing, maintaining, and monitoring fire protection and security systems. As a market leader in the Midwest, Silco is recognized as a Top Workplace and has been named to the Inc. 5000 list. The company provides peace of mind to communities by offering comprehensive fire alarm and security solutions. The Fire Alarm/Security Systems Service Technician will be responsible for diagnosing, troubleshooting, repairing, installing, programming, configuring, inspecting, and providing general customer service for security systems, including Fire Alarm, video, access control, intrusion detection, gates, and other electronic security devices.

Requirements

Minimum of 5 years of experience in servicing, installation, maintenance, and repair of fire alarms and security systems, including video, access control, and intrusion detection systems.
Ohio Fire Alarm/Detection License or NICET II.
Proficiency in reading and interpreting technical drawings, schematics, and specifications.
Excellent troubleshooting skills and the ability to diagnose and resolve complex technical issues efficiently.
Strong attention to detail and a commitment to delivering high-quality workmanship and customer service.
Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and vendors.
Experienced in using Salesforce preferred
Valid driver’s license and clean driving record.
Must be able to climb ladders, use lifts, and work at various heights.
Able to lift, carry, and move up to 50 pounds as needed.
Frequent standing, walking, bending, kneeling, and crouching throughout the workday.
Must have good hand-eye coordination and manual dexterity for handling small components and tools.
Ability to safely operate hand tools, power tools, and testing equipment.
Must be able to work in confined spaces or outdoor environments as needed.
Requires occasional pushing, pulling, and reaching overhead.
Must be able to wear and properly use required personal protective equipment (PPE).
Capable of driving company vehicles and transporting equipment or materials when needed.
Ability to remain alert and focused while performing detailed or repetitive tasks.

Nice To Haves

Experienced in using Salesforce

Responsibilities

Install and configure fire/ security systems including video cameras, access control panels, intrusion detection sensors, gates and other electronic security devices, following manufacturer specifications and industry best practices.
Install and program control panels and all other equipment for fire alarm systems with the guidance of building plans and electrical layouts.
Mount sensors at appropriate locations, performing all necessary tasks, such as drilling holes for cabling and accessing locations such as crawlspaces or attics to ensure optimal wiring layouts.
Install all wiring to connect system components, complying with all applicable safety standards and with customer’s concerns or preferences.
Program and customize security systems to meet the specific needs and requirements of our customers, including setting up user permissions, alarm thresholds, and notification preferences.
Perform routine maintenance checks and inspections on fire alarm & security systems to ensure optimal performance and reliability, including, cleaning, testing, and replacing components as needed.
Diagnose and troubleshoot issues with fire alarm & security systems, identifying root causes and implementing effective solutions to restore functionality and minimize downtime.
Identify and repair malfunctions in system components or wiring, including ordering and installing replacement parts as necessary.
Compose and submit documentation and reports for each installation or repair visit, complying with company’s standard operating procedure.
Assist customers with system upgrades, expansions, and enhancements, including adding new devices, integrating with the third-party systems, and implementing advanced features and functionalities.
Provide exceptional customer service and technical support to our growing list of customers, including responding to service calls, addressing inquiries, and resolving issues in a timely and professional manner.
Maintain accurate records of installations, configurations, maintenance activities, and repairs performed on security systems, ensuring compliance with regulatory requirements and company standards.