Fire Alarm & Security Operations Manager

Summit Companies•Harrisburg, PA

2d•Onsite

About The Position

The purpose of the Fire Alarm & Security Operations Manager is to keep abreast of technology developments in their field, assist with customer relations, product line enhancements and product service, and track budget and margin targets to meet profitability goals. Coordinate the key activities of the Alarm Service Department Team along with key administrative duties as assigned. The Alarm Service Manager ensures adherence to the SFS’s quality program.

Requirements

High School Diploma or equivalent, required.
5 years Fire Life Safety Industry experience, specifically in Fire Alarm, required.
NICET Level 1 Fire Alarm Certification, required.
Fire Alarm Systems Agent (FASA) Certification, required.
5 years of professional computer skills
1+ years Supervisory experience within Fire Alarm.
Must have the ability to effectively read, write and communicate in English with employees and customers.
Valid driver’s license with acceptable driving record required.
Must be able to comply with SFS’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.

Nice To Haves

Bachelor’s degree in Business or equivalent, preferred.
NICET or state specific certification, preferred.
1 year using business intelligence systems, Sage 300 CRE, or similar, preferred.

Responsibilities

Manage the Alarm Service Department field personnel as needed to build first class service team.
Managing and completing all open work orders within 30 days of creation.
Schedule all field activities and proper coordination with customers, using appropriate staffing planning tools.
Assists when problems are encountered.
Review employee time sheets for accuracy.
See that they are submitted on a timely basis to meet payroll deadline.
Assist Service Sales Representative in pricing service work in accordance with SFS’s pricing structure.
Ensure that Alarm Service Department personnel are responsive to customer and office requests and that sound processes are in place to respond to emergency calls 24-hours each day.
Purchase or rent all equipment needed for each job and specific need.
Visit job sites as needed and maintain communication between customer and field teams.
Communicate with internal and external customers in a professional manner.
Review all field employees per company policy.
In cases where disciplinary action is required, suspensions and terminations are to be coordinated with the Service Manager and/or District Manager with appropriate documentation entered in personnel files.
Ensure company provided vehicle is clean and well maintained in accordance with company policies.
Ensure that field personnel’s company provided vehicles are clean and well maintained in accordance with company policies.
Ensure that all tools are maintained in proper working order.
If damaged, ensure that tools are labeled indicating their status.
New tool purchases are to be coordinated with the Service and/or District Manager.
Ensure that each quarter, each Alarm Technician completes a tool inventory checklist and reports any lost or stolen tools.
Ensure all field employees are trained in accordance with company policies and that all field employee licenses remain current.
Understand and follow SFS’s Safety program, SDS book, Hazardous communication program, policies and procedures.
Ensure all required safety training is scheduled and conducted in accordance with company policy.
Ensure all field employees follow all site-specific safety policies.
Other duties may be assigned.