Fire Alarm & Security Manager

Summit Companies•Mansfield, MA

1d•Onsite

About The Position

The purpose of the Fire Alarm & Security Manager position is to provide oversight of the overall management, operations, and financial performance for the assigned area(s). The manager will consistently act as a subject matter expert to achieve objectives including profitability, growth, and overall performance metrics for the assigned area(s). This role involves overseeing the fire alarm & security department, including inspections, services, and installations, and ensuring proper execution of internal workflows, quality assurance, and safety within local, state, and federal guidelines. The manager will also be responsible for the financial performance of the department, communicating progress with management, maintaining proper staffing levels, managing company assets, and coordinating with various departments to ensure efficient operations and customer satisfaction. The position requires managing field work, conducting spot checks and ride-a-longs for training and quality control, optimizing technician routes, leading safety meetings, and coordinating project execution and billing.

Requirements

High School Diploma or equivalent
7 years Fire Life Safety Industry experience, specifically in Fire Alarm
NICET Level 1 Fire Alarm Certification
Fire Alarm Systems Agent (FASA) Certification
7 years of professional computer skills
3 years Supervisory experience within Fire Alarm
Ability to effectively read, write and communicate in English with employees and customers
Valid driver’s license with acceptable driving record
Ability to comply with SFS’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement
Ability to travel 90% of the time, locally

Nice To Haves

Bachelor’s degree in Business or equivalent
NICET or state specific certification (beyond Level 1 Fire Alarm)
3 years using business intelligence systems, Sage 300 CRE, or similar

Responsibilities

Oversight of the assigned fire alarm & security department including inspections & services & installations
Responsible for the financial performance, as indicated on Profit & Loss (P&L) statement(s) as well as departmental gross revenue, gross margin and overhead
Communicate and strategize with management about financial progress, growth strategies, human capital requirements and regular or irregular needs of the department
Ensure proper execution of internal workflow/paperwork, work in the field, quality assurance / quality control, and all work is performed in a safe manner within local, state, federal guidelines
Achieve departmental objectives through enhancement and improvements of operations and processes
Maintain proper staffing levels using company procedures and policies, in conjunction with bid projection and utilize Human Resources for talent requirements
Oversee proper use, maintenance and repair of company assets including equipment, tools, supplies, and fleet in coordination with corporate Purchasing and Fleet departments
Manage work performed within assigned area including spot checks, ride-a-longs and ongoing training
Performance of spot checks of recent field work for the purpose of reviewing quality of services, compliance with codes & standards, and customer satisfaction
Performance of ride-a-longs with field Technicians for the purpose of training and improve customer care, quality control, work efficiency, work safety, product and service up-sales, and new customer cold calling
Review and track routes for each Technician and adjust when needed to approve route efficiency; train on how to schedule efficiently
Performance of monthly shop meetings with field and office staff: Safety Toolbox Talks
Attend and monitor install project meetings and other coordination meetings, as needed
Oversee coordination and execution of inspections and service jobs in assigned area
Lead coordination of final checkout/commissioning with AHJ, Owner, Architect/Engineer, General Contractor/Construction Manager, etc.
Ensure correct and necessary communication of schedules, product/material, information, coordination of work, etc. is achieved between Sales and Operations to allow for planning and scheduling
Review the Shop’s material preparation, orders, job staging and tool preparation appropriate for job scheduling
Ensure proper use, maintenance and repair of tools, equipment and fleet are achieved
Manage material orders to regulate standard stock quantities in coordination with Purchasing department for order placement
Oversee communication of assigned area and Billing department for accurate and timely invoicing practices
As assigned, oversee the sales department with business development to achieve increased market share in the assigned area
Participate in quote presentation for legacy customers
Promote and coordinate continuing education and certification of employees
Perform Technician duties as necessary for overall goal achievement
Other duties may be assigned