Fire Alarm & Security Manager

Summit Fire & Security•Mansfield, MA

3h•Onsite

About The Position

The purpose of the Fire Alarm & Security Manager position is to provide oversight of the overall management, operations, and financial performance for the assigned area(s). The manager will consistently perform as a subject matter expert, to achieve communicated objectives to include profitability, growth, and overall performance metrics for assigned area(s). Summit Fire & Security, a subsidiary of SFP Holding, Inc. (Summit Companies), is a full-service provider for fire detection, suppression, and security with a full suite of capabilities that includes design, installation, testing, inspections, and maintenance. They serve customers across many verticals on a local, regional, and national scale and are recognized for service excellence in the fire protection industry. Summit Fire & Security supports trade skills and workforce development by hosting Recognized Apprenticeships and on-the-job training (OJT) programs for new career-seekers. Many members of their leadership chair NFPA code compliance committees, serve on regional safety boards, and support technical education in local schools. Summit Fire & Security supports employees in their professional development by offering continued development, training, and education, encouraging NICET and other career-advancing certifications, and offering reimbursement for certain career development programs in addition to potential bonuses for specific certifications. The company continually strives to be the Employer of Choice for highly motivated team members who want to succeed in a high-growth environment, encouraging initiative, independence, diversity, and personal career growth. Demonstrating the combination of experience, knowledge, and customer service is key to their performance and helps them achieve their goal of providing the highest quality fire protection services possible to protect lives and property.

Requirements

High School Diploma or equivalent
7 years Fire Life Safety Industry experience, specifically in Fire Alarm
NICET Level 1 Fire Alarm Certification
Fire Alarm Systems Agent (FASA) Certification
7 years of professional computer skills
3 years Supervisory experience within Fire Alarm
Ability to effectively read, write and communicate in English with employees and customers
Valid driver’s license with acceptable driving record
Ability to comply with SFS’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.
Ability to travel 90% of the time, locally.

Nice To Haves

Bachelor’s degree in Business or equivalent
NICET or state specific certification
3 years using business intelligence systems, Sage 300 CRE, or similar

Responsibilities

Oversight of the assigned fire alarm & security department including inspections & services & installations.
Responsible for the financial performance, as indicated on Profit & Loss (P&L) statement(s) as well as departmental gross revenue, gross margin and overhead.
Communicate and strategize with management about financial progress, growth strategies, human capital requirements and regular or irregular needs of the department.
Ensure proper execution of internal workflow/paperwork, work in the field, quality assurance / quality control, and all work is performed in a safe manner within local, state, federal guidelines.
Achieve departmental objectives through enhancement and improvements of operations and processes.
Maintain proper staffing levels using company procedures and policies, in conjunction with bid projection and utilize Human Resources for talent requirements.
Oversee proper use, maintenance and repair of company assets including equipment, tools, supplies, and fleet in coordination with corporate Purchasing and Fleet departments.
Manage work performed within assigned area including spot checks, ride-a-longs and ongoing training
Performance of spot checks of recent field work for the purpose of reviewing quality of services, compliance with codes & standards, and customer satisfaction.
Performance of ride-a-longs with field Technicians for the purpose of training and improve customer care, quality control, work efficiency, work safety, product and service up-sales, and new customer cold calling.
Review and track routes for each Technician and adjust when needed to approve route efficiency; train on how to schedule efficiently.
Performance of monthly shop meetings with field and office staff: Safety Toolbox Talks.
Attend and monitor install project meetings and other coordination meetings, as needed.
Oversee coordination and execution of inspections and service jobs in assigned area.
Lead coordination of final checkout/commissioning with AHJ, Owner, Architect/Engineer, General Contractor/Construction Manager, etc.
Ensure correct and necessary communication of schedules, product/material, information, coordination of work, etc. is achieved between Sales and Operations to allow for planning and scheduling.
Review the Shop’s material preparation, orders, job staging and tool preparation appropriate for job scheduling.
Ensure proper use, maintenance and repair of tools, equipment and fleet are achieved.
Manage material orders to regulate standard stock quantities in coordination with Purchasing department for order placement.
Oversee communication of assigned area and Billing department for accurate and timely invoicing practices.
As assigned, oversee the sales department with business development to achieve increased market share in the assigned area. Participate in quote presentation for legacy customers.
Promote and coordinate continuing education and certification of employees.
Perform Technician duties as necessary for overall goal achievement.
Other duties may be assigned.