Fire Alarm Recruit

City of Memphis•Memphis, TN

10h•Onsite

About The Position

Works under the general supervision of a Watch Commander or other assigned supervisor in the Communications Service Center of Fire Services. Operates a telephone switchboard system, Telecommunications Device for the Deaf (TTY/TDD) system, computer-aided dispatch (CAD) system, paging system, video monitor and receiver, and radio console to provide fire dispatcher services and information to the public. Receives calls, records information, and documents the nature of the call, location and time of call, description of emergency, and the name and phone number of the caller. Evaluates incoming requests, emergencies, and/or complaints to determine and employ appropriate responses and actions. Researches geographical information to assist responding Fire Services employees in identifying the correct locations of reported incidents. Asks scripted Emergency Medical Dispatch (EMD) questions based on type of emergency and advises caller of appropriate medical actions to take until medical personnel arrive on the scene. Advises Fire Service personnel and the general public of Memphis Fire Department’s procedures, resources, and legal restrictions and dispatches appropriate personnel to incidents by radio transmission. Monitors and responds to radio transmissions to maintain current status of Fire Services personnel. Provides important information to Fire Services personnel and members of the public and maintains/updates various lists and electronic files to disseminate accurate and timely information as required upon request.

Requirements

Ability to operate a telephone switchboard system
Ability to operate a Telecommunications Device for the Deaf (TTY/TDD) system
Ability to operate a computer-aided dispatch (CAD) system
Ability to operate a paging system
Ability to operate a video monitor and receiver
Ability to operate a radio console
Ability to receive calls and record information
Ability to document call details accurately
Ability to evaluate incoming requests, emergencies, and complaints
Ability to determine and employ appropriate responses and actions
Ability to research geographical information
Ability to ask scripted Emergency Medical Dispatch (EMD) questions
Ability to advise callers on appropriate medical actions
Ability to advise Fire Service personnel and the public on procedures, resources, and legal restrictions
Ability to dispatch appropriate personnel by radio transmission
Ability to monitor and respond to radio transmissions
Ability to maintain current status of Fire Services personnel
Ability to provide information to Fire Services personnel and the public
Ability to maintain/update lists and electronic files

Responsibilities

Operate a telephone switchboard system, Telecommunications Device for the Deaf (TTY/TDD) system, computer-aided dispatch (CAD) system, paging system, video monitor and receiver, and radio console to provide fire dispatcher services and information to the public.
Receive calls, record information, and document the nature of the call, location and time of call, description of emergency, and the name and phone number of the caller.
Evaluate incoming requests, emergencies, and/or complaints to determine and employ appropriate responses and actions.
Research geographical information to assist responding Fire Services employees in identifying the correct locations of reported incidents.
Ask scripted Emergency Medical Dispatch (EMD) questions based on type of emergency and advise caller of appropriate medical actions to take until medical personnel arrive on the scene.
Advise Fire Service personnel and the general public of Memphis Fire Department’s procedures, resources, and legal restrictions.
Dispatch appropriate personnel to incidents by radio transmission.
Monitor and respond to radio transmissions to maintain current status of Fire Services personnel.
Provide important information to Fire Services personnel and members of the public.
Maintain/update various lists and electronic files to disseminate accurate and timely information as required upon request.