Fire Alarm Project Specialist 2 - Hoffman Estates

Convergint Career•Hoffman Estates, IL

1d•Onsite

About The Position

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Fire Alarm Technician to join our amazing culture. In this role, you will install, program, perform system start-up/check-out, testing/commissioning, customer training, and all associated documentation on assigned projects, including more complex ones. As a Fire Alarm Technician, you are part of a dynamic team that allows you to grow as Convergint grows. We are committed to protecting the lives and assets of our customers and their communities with the solutions we provide. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry.

Requirements

High School/GED or equivalent experience
Local/State Electrical License
NICET Level II – Fire Alarm Systems
Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
Ability to convey complex subject matter to a non-technical audience.
Willing to learn technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
To be a self-starter and work well with little supervision.
Understanding of electronics to include Ohm’s law, resistor color code, and relay logic for control of third-party equipment.
Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
Experience programming, troubleshooting, and commissioning Edwards or equivalent fire alarm systems of small to medium complexity.
To be driven to achieve necessary certifications/licensing related to products, industry, and city/state.
Willingness to coach and mentor less experienced colleagues.
A valid driver’s license with a clean driving record.
Ability to travel locally to jobsites on a regular basis.
Minimal overnight travel may be required.

Nice To Haves

Associate degree in Electronics or related field including equivalent military experience
3-5 years relevant field service
EST4 Certification

Responsibilities

Installs, programs, tests, repairs, and services a variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation with guidance as needed.
Acts as the key interface for the provision of technical support and training for the customer, and as such is accountable for maximizing customer satisfaction.
Refers more complex issues to higher-level colleagues.
Works with Fire Alarm Designer to ensure fire alarm system meets all relevant codes and standards.
Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope and identifies ways to continuously improve customer satisfaction.
Executes many of the technical aspects of multiple projects with varying timelines and budgets including, programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc.
Identifies potential project risks, communicates to appropriate parties and assists in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
Performs other duties and responsibilities as requested or required.
Coach and mentor less experienced colleagues.
Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions.
Writes routine programs for systems.
Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.