Fire Alarm Project Specialist 3 - Huntsville, AL

Convergint CareerHuntsville, AL
Onsite

About The Position

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Fire Alarm Technician to join our team. This role involves installing, programming, performing system start-up/check-out, testing/commissioning, customer training, and completing all associated documentation for assigned projects, including more complex ones. As a Fire Alarm Technician, you will be part of a dynamic team that offers opportunities for growth as Convergint expands. We are committed to a positive culture that embraces equal opportunity and allows everyone to be their best selves.

Requirements

  • Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
  • Ability to convey complex subject matter to a non-technical audience.
  • Willingness to learn technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
  • Must be a self-starter and work well with little supervision.
  • Understanding of electronics to include Ohm’s law, resistor color code, and relay logic for control of third-party equipment.
  • Solid mechanical and electrical aptitude (e.g., works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
  • Expert level programming, troubleshooting, and commissioning of complex Edwards fire alarm systems or equivalent.
  • Must be driven to achieve necessary certifications/licensing related to products, industry, and city/state.
  • Willingness to coach and mentor less experienced colleagues.
  • A valid driver’s license with a clean driving record.
  • Possess NICET Level II in Fire Alarm Systems.
  • Possess low voltage electrical license as required by local/state authority.
  • Ability to travel locally to jobsites on a regular basis.
  • Minimal overnight travel may be required.
  • Education: High School/GED or equivalent experience
  • Licenses & Certifications: Local/State Electrical License, NICET Level II – Fire Alarm Systems

Nice To Haves

  • Associate degree in Electronics or related field including equivalent military experience
  • 6 or more years relevant field service
  • EST4 Certification

Responsibilities

  • Installs, programs, tests, repairs, and services a variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation with guidance as needed.
  • Acts as the key interface for the provision of technical support and training for the customer, maximizing customer satisfaction.
  • Refers more complex issues to higher-level colleagues.
  • Understands architectural, mechanical, and electrical drawings and schematics to ascertain scope and building features.
  • Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
  • Possesses expert understanding of building, mechanical, sprinkler, and fire codes.
  • Coaches and mentors less experienced colleagues.
  • Operates systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
  • Writes routine programs for systems.
  • Acts as “our customer’s best service provider” at all times, ensuring Convergint is the customer’s first choice for service.
  • Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
  • May advise management regarding customer satisfaction, product performance, installation techniques and standards, as well as suggestions for product improvements.
  • Executes technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
  • Identifies potential project risks, communicates them to appropriate parties, and assists in developing and implementing strategies to minimize impact and control deviations from estimated costs and project deadlines.
  • Works with the Fire Alarm Designer to ensure the fire alarm system meets all relevant codes and standards.
  • Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects.
  • Makes recommendations regarding quality of work and potential changes in scope.
  • Identifies ways to continuously improve customer satisfaction.
  • Performs other duties and responsibilities as requested or required.

Benefits

  • 10 Company Holidays and Paid Time Off starting at 13 days annually
  • Fun & Laughter Day Off
  • Medical, Dental & Vision Plan
  • Life insurance & Disability Plan
  • Wellness Program
  • 401K Matching Plan
  • Colleague Assistance Program
  • Tuition reimbursement
  • Competitive salary and compensation plan
  • Vehicle reimbursement plan or company vehicle
  • Corporate Social Responsibility Day
  • Cell phone reimbursement (if applicable)
  • Paid parental leave
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