Fire Alarm Field Service Technician

Job Summary This•Albuquerque, NM

5d•Onsite

About The Position

This is a travel position reporting to our Wilmington, NC office, functioning as a full-time traveling field technician covering the New Mexico market. The role requires up to 100% travel within New Mexico to service client locations and equipment. A Fire Alarm Service Technician is responsible for the inspection, testing, maintenance, and repair of fire alarm systems in accordance with industry standards and regulations. This position plays a critical role in safeguarding lives and property by conducting thorough inspections, performing required maintenance, and providing expert advice to valued customers.

Requirements

High School Diploma or equivalent.
3 years of experience in the servicing, maintenance, and repair of fire alarm systems in commercial and industrial settings.
Valid State Specific license(s) for NM.
Valid driver's license with a clean driving record and willingness to travel to client sites as needed.
Solid understanding of fire alarm codes, standards, and regulations, including NFPA 72 (National Fire Alarm and Signaling Code) and relevant building and fire codes.
Proficiency in reading and interpreting blueprints, schematics, and technical manuals for fire alarm equipment.
Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues efficiently.
Excellent communication and customer service skills, with the ability to interact professionally with clients and team members.
Ability to work independently with minimal supervision and as part of a team in a fast-paced environment.

Nice To Haves

Technical or vocational training in fire alarm systems or related field preferred.
NICET Certifications strongly preferred.

Responsibilities

Conduct routine inspections and testing of fire alarm components, including control panels, detectors, horns, strobes, and annunciators, to verify proper operation.
Prepare detailed reports documenting inspection findings, test results, and any related deficiencies or non-compliance issues observed, in accordance with NFPA codes and standards.
Troubleshoot system malfunctions and perform repairs as needed, identifying and resolving issues with wiring, circuitry, devices, and software.
Respond promptly to service calls and emergency requests, diagnosing problems and implementing solutions to restore system functionality.
Conduct preventive maintenance activities, such as cleaning, calibration, and battery replacement, to prolong the lifespan of fire alarm systems and prevent downtime.
Document all service activities accurately and thoroughly, including inspection reports, work orders, parts usage, and customer notes, using the ServiceTrade operations platform.
Work closely with Deficiency Sellers to provide detailed inspection reports, material needs, and other job-related notes to prepare and deliver repair estimates in a timely manner, always ensuring customer satisfaction.
Interact professionally with clients to schedule work, discuss inspection findings, address any concerns or questions, and provide recommendations for system upgrades or improvements.
Work closely with Service Coordinator(s) to optimize work orders, material requisitions, and job scheduling, focusing on efficiency, productivity, and customer satisfaction.
Maintain a clean and organized work environment, always adhering to safety guidelines, protocols, and procedures.