Fines & Claims Analyst

Cricut•South Jordan, UT

1d•Onsite

About The Position

This position is key to resolving operational costs that directly affect the bottom line, including retailer chargebacks, shipping fulfillment fines, compliance infractions, and return-related issues. There is great opportunity for growth, recognition, and visibility in this role. The exciting challenges of this role include: navigating retailer compliance requirements, fulfillment and shipping processes, retailer portals and Cricut systems, in a fast-paced environment. The position is within the Operations team and will report to the Manager of Claims & Returns Operations. Frequently collaborating with Logistics, Order Management, Sales, Accounting, and external service partners. We are friendly and fun, while also taking our work seriously. We are driven to succeed and welcome someone with the same goals & energy.

Requirements

Strong attention to detail and excellent organization skills.
Experience in operations, supply chain, logistics, fulfillment, retail compliance, returns, claims, or data analysis preferred.
Strong problem-solving and critical-thinking skills; able to ask good questions, use logic, and make sound recommendations.
Excellent written and oral communication skills with correct use of grammar and punctuation.
Experience working in a tier 1 ERP systems. Bonus points for SAP experience.
Familiarity with reading, understanding, and interpreting retailer routing guides.
Familiarity with navigating retail vendor portals (Target, Walmart, Amazon, Michaels).
Experience working with Supply Pike/SPS Commerce (or similar providers) for dispute management and reporting.
Strong Excel skills, specifically Pivot Tables, XLOOKUP, charts, filtering, data cleanup, and large-spreadsheet organization and analysis.
Ability to work independently, stay proactive, prioritize effectively, and follow through on open items without constant direction.
Curious, thorough, and coachable; willing to learn how systems, data, and operational processes connect.
Familiar with the industry in which Cricut operates and enjoys helping people lead better lives through creativity.
Experience disputing retail Fines/Chargebacks, especially Amazon, Walmart and/or Target preferred.

Nice To Haves

Bonus points for SAP experience.
Familiar with the industry in which Cricut operates and enjoys helping people lead better lives through creativity.
Experience disputing retail Fines/Chargebacks, especially Amazon, Walmart and/or Target preferred.

Responsibilities

Thoroughly analyze fines, infractions, and chargebacks from major retailers (Amazon, Walmart, Target, Michaels, etc.) to identify trends, root causes, dispute opportunities, and help create preventative measures.
Own the dispute process for retailer chargebacks, fines, and compliance infractions, including gathering documentation, submitting dispute evidence, tracking status, and following through to resolution.
Review retailer compliance vendor guides, shipping requirements, routing rules, and fulfillment expectations to understand retailer requirements and support compliance.
Collaborate with Operations, Fulfillment, Logistics, Claims, Returns, Sales, and other internal teams to collect shipment details, proof of compliance, carrier information, RMA details, and other information needed for resolution.
Maintain a comprehensive record of chargebacks, fines, infractions, disputes, and RMA cases, including documentation, communications, status, and outcomes.
Manage retailer RMA activity for the business, including review, tracking, follow-up, and coordination through completion.
Provide accurate reporting on dispute outcomes, recovery opportunities, RMA volume, aging, and recurring process gaps; provide actionable insight to management.
Review mismatching reports and retailer claims files for categorization, data accuracy, and next steps.
Assess chargeback, dispute, compliance, and RMA processes to improve accuracy, efficiency, visibility, and prevention; communicate risks and recommend corrective actions with cross-functional partners.
Learn & develop practical proficiency with approved AI tools and apply them responsibly to improve analysis, reporting, documentation, communication, and process improvement.
Other duties, as assigned.