Koi, Fine Dining Host - PT

Seneca Gaming Corporation•Niagara Falls, NY

2d•Onsite

About The Position

Great teams make the #Best8Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of. The Fine Dining Host/Hostess is responsible for providing professional, friendly, courteous service to every guest while taking reservations, greeting, seating, and handling guest inquiries. Position requires ability to interact with the public, speak English clearly, retain details, and physical exertion in the form of walking, standing, turning, bending, lifting, and carrying. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Requirements

Must be 18 years of age or older upon employment.
Must remain calm and professional in a fast paced environment.
Must have an outgoing, friendly personality and a cheerful accommodating disposition.
Be organized and utilize time well.
Must be a Team Player.
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively and interact well with the guest and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to stand, walk and move through all areas of the dining room for a lengthy period of time.
Must be able to assist with special needs of customers (i.e. helping the elderly from their chair, assisting with coats, pulling out the chair for the guest etc.).
Must maintain physical stamina and proper mental attitude to work under pressure in a fast-paced environment and effectively deal with guests, management, employees, and members of the business community in all situations.

Nice To Haves

High school diploma or equivalency preferred.
Previous customer service or three (3) years fine dining experience preferred.

Responsibilities

Report to work on time, well-groomed in full uniform with badge on upper left side of uniform.
Provide prompt, friendly, and courteous service; be hospitable, friendly and polite to all guests, co-workers and management.
Greet guests within ten (10) seconds of arriving at the door with the appropriate greeting. Ask the guest if they have a reservation.
Be knowledgeable of the standards of American Service in a fine dining restaurant as well as proper wine service. Know the proper etiquette of taking/giving coats, seating, handing out menus.
Have a consistent awareness of all activities occurring in dining room at all times. Be proactive in assisting seated guests and those waiting to be seated. Consistently check dining room environment to ensure the ambiance is impeccable.
Have a strong understanding of the philosophies and goals associated with a fine dining host/hostess and be supportive of them at all times.
Perform any duties assigned by the manager or shift manager.
Assist all other employees in performing their duties whenever required.
Be familiar with all check and cashiering procedures.
Be knowledgeable of Seneca Niagara Casino’s history as well as the map of the property, location of restrooms, telephones, and hours of operation of stores and restaurants to handle guest inquiries.
Answer telephone calls appropriately according to host/hostess manual.
Review all server stations and shifts upon start of work shift.
Maintain full knowledge of menu, wine lists, and daily features.
Have a consistent awareness of all activities occurring in each station. Visibly monitor service and performance of each server.
Assist Fine Dining Assistant Waiter/Waitress when needed to prepare a table to seat guests.
Complete designated opening and closing side work daily and check with manager or shift manager before clocking out.
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Must complete all required SGC Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.
Review log book upon start of shift to identify special table set-ups, instructions, cover counts, VIP reservations, special guests and large parties.
Ensure that all menus and wine lists are correct and free from stains, tears, or bends and that there are enough menus and wine lists to meet business needs.
Maintain a neat and organized work station.
Seat guests according to party sizes, special needs, and rotate sections properly and efficiently.
Remove extra settings quickly and neatly handling silverware, glasses, and china according to host manual.
Upon departure, assist guests with coats and chairs, thank them, and invite them to return.