Fine Dining Food Runner

Fort McDowell Golf Club•Fort McDowell, AZ

5d•Onsite

About The Position

Under the direction of the Fine Dining Assistant General Manager, the Fine Dining Food Runner is responsible for food delivery and execution at the highest level in the Fine Dining Restaurant. This includes providing detailed descriptions and verbiage while serving food to the guests. In addition, the Fine Dining Runner will be responsible for performing tableside prepared food items. The Fine Dining Runner maintains a clean and organized station at all times. The Fine Dining Runner will assist the Chefs will all need in the expo area to ensure the execution of each dish. The Fine Dining Runner must be highly skilled and passionate about guest service and will be required to be fully knowledgeable of all food menu items and offerings of the specialty restaurant. The Fine Dining Runner must be able to perform duties in all casino and resort outlets as designated by business demands. Will maintain the highest level of service standards at all times to provide the best dining experience in the area. Our team will demonstrate and promote our We-Ko-Pa-Way Service Culture at all times.

Requirements

Must have the ability to learn and retain all menu information.
Must be able to execute high-end service at a 4-diamond level daily.
Strong communication skills and passion for hospitality.
Self-motivated with attention to detail
Must be able to lift more than 50 pounds and push or pull 100.
Must be able to obtain and maintain a State/Tribal License (including extensive background check).
Must pass a pre-employment drug test.

Nice To Haves

Two years as a server, busser, or runner in an a la carte fine dining restaurant preferred.
4 or 5-diamond restaurant experience is strongly preferred.
4-diamond resort or casino experience preferred.

Responsibilities

Provide exceptional guest service to both external and internal guests by maintaining and exhibiting the Casino Resort We-Ko-Pa Way Service Standards.
Execute all opening and closing side work, including preparing and/or ordering all restaurant needs and all other requirements based on restaurant brand standards.
Ensure the accuracy of all orders, correct seat positions, and delivery of items with flawless execution at all times.
Ensure meticulous table maintenance for all guests dining in the specialty restaurant and ensure a team-first mentality.
Ensure timeliness of food delivery and accuracy of food running.
Ensure synchronized service in the delivery of each course.
Provide a memorable experience to every guest through heartfelt hospitality.
Execute tableside items with an emphasis on safety standards and brand standards of food menu execution.
Maintain the cleanliness of service stations, dining room, and patio at all times.
Ensure consistency in the quality of all guest orders before service.
Assist in maintaining daily inventory and maintain accurate on-hand products and ingredients for all service stations and expo lines.
Be fully knowledgeable of all restaurant menus, ingredients, allergens, and presentations.
Address any food, beverage, or service-related guest issues and utilizes creativity and resources available to maintain optimum satisfaction.
Works on the floor 80% of the time with a “hands-on” mentality for guest service.
Be knowledgeable of all health department standards.
Receive and have a current Food Handlers Card at all times.
Complete the Management Title IV training through Human Resources
Complete and maintain DRAM certification or another state-recognized training institution for alcohol safety.
Complete specialty restaurant training and follow all restaurant-specific training and SOPs.
Assist in banquet and catering events for the department.
Assist in ensuring restaurant menus are accurate and free of debris.
Perform other related duties as required by the department.
Follow all health and safety guidelines to ensure 100% compliance.