Financial Wellness Advocate

University of Virginia Community Credit Union•Charlottesville, VA

7d•Hybrid

About The Position

University of Virginia Community Credit Union At UVA Community Credit Union, we are dedicated to making a meaningful difference in the lives of our members and the communities we serve. Our mission, working together to strengthen the financial wellness of our members and local communities, guides everything we do. We foster an environment where every team member plays a vital role in building the financial wellness of those we serve. Our core values are Integrity, Service Excellence, Collaboration, and Gratitude. These values shape how we support our members, interact with one another, and drive the success of our shared purpose. If you’re passionate about making a positive impact and want to be part of a purpose-driven organization, we invite you to explore a career with us. Financial Wellness Advocate – FULL TIME – Hybrid - Charlottesville, VA SUMMARY: Successful Financial Wellness Advocates play a critical role in helping the Credit Union achieve its mission by supporting our members and assisting them towards the goal of strengthening their financial wellness. Through outreach to our most vulnerable members, the Financial Wellness Advocate will work alongside them to aid the members in navigating financial stressors and difficulties with repayment of loans and other financial deficits. The position is tiered into levels I, II, & III. Placement within the tiers is based on experience within the role, and compensation is commensurate with tier and experience.

Requirements

A minimum of 1- 3 years of similar or related experience with 5+ years of member service experience
Exceptional communication skills
Familiarity with FRCA, MLA, SCRA, FDCPA, FCRA, UDAAP
Computer savvy and adept with industry related software programs
Possess strong critical thinking, analytical, and follow up skills
Organized, detail-oriented, and able to juggle multiple tasks and priorities
High school diploma or equivalent

Nice To Haves

A minimum of 1 – 3 years of similar or related experience
Familiarity with industry related software programs and core servicing system
Possess call center environment experience
Multilanguage skills are preferred

Responsibilities

Conduct outreach calls to help members navigate financial stressors
Analyze financial situations to determine best course of action to assist members
Provide internal and external resources to guide members through financial crisis
Generate correspondence to Members and retain appropriate documentation for files
Handle GAP and CPI claim processing
Assist with credit bureau disputes
Charge Off Loans in core system
File proof of claim and objections for bankruptcies
Manage account adjustments and resolutions
Process Recovery Payments
Manage all aspects of the repossession process

Benefits

Health
Dental
Vision
a company Retirement Plan Contribution of up to 7% after the first year of employment
Life Insurance
Long-Term Disability
Health & Wellness Spending Account
Tuition Reimbursement
Employee Loan Discounts
Paid Time Off starting with 16 days accrual annually
13 company paid holidays
Family Forming Leave
Volunteer Time Off