Financial Specialist Fulltime/Days 10 hr. Shifts
About The Position
Under the supervision of the Director of Patient Access, the Financial Specialist is responsible for the assessment of all self-pay patients receiving Inpatient, Observation, or Emergency care for the ability to pay. The Financial Specialist must use sound judgment and decision-making skills to ensure all options for resolving open patient balances have been pursued prior to the patient’s discharge. In addition the Financial Specialist will counsel patients with respect to hospital financial matters, requesting and collecting payments identified as patient liabilities, as well as assist the patient in making appropriate payment arrangements. Incumbent in this class must have strong customer service and problem solving skills in order to work independently and maintain a positive attitude in a fast paced office environment in order to deal effectively with challenging patients and families in complex situations.
Requirements
- Minimum One year of previous collection experience in a hospital or medical office required.
- Completion of high school or equivalent.
- Knowledge of principles of computer control systems and modern office methods.
- Knowledge of basic concepts of admitting, billing and collection language and procedures.
- Knowledge of fundamentals of key-disk data entry systems.
- Knowledge of comprehensive State and Federal agency regulations.
- Knowledge of EMTALA rules and regulations.
- Knowledge of AS 400 terminal use and operation.
- Ability to effectively communicate both orally and in writing to individuals and groups.
- Ability to establish rapport with and maintain cooperative, productive working relationships with staff, volunteers, groups, and the community.
- Ability to establish and maintain necessary records and controls, prepare reports, charts and correspondence.
- Ability to operate AS400 system, CRT, PC, Fax, photocopier and PBX.
- Ability to obtain and record accurate information.
Nice To Haves
- Strong customer service skills.
- Strong problem solving skills.
- Ability to work independently.
- Ability to maintain a positive attitude in a fast paced office environment.
- Ability to deal effectively with challenging patients and families in complex situations.
Responsibilities
- Assessment of all self-pay patients receiving Inpatient, Observation, or Emergency care for the ability to pay.
- Use sound judgment and decision-making skills to ensure all options for resolving open patient balances have been pursued prior to the patient’s discharge.
- Counsel patients with respect to hospital financial matters.
- Request and collect payments identified as patient liabilities.
- Assist the patient in making appropriate payment arrangements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
