Financial Specialist II

Kentucky Community and Technical College System • Elizabethtown, KY

18h • Onsite

About The Position

ECTC is seeking a Financial Specialist II to serve as the Office Receptionist and Head Cashier. This position assists incoming front office customers, collects and applies tuition payments, and serves as the front line of Customer Service to the Business Office; including face-to-face, phone, emails, and help desk customer service. Keeps accurate records for all ECTC contracts and assists in the ECTC billing, collections, and purge processes.

Requirements

• Bachelor's degree and 2 years of experience, or equivalent.
• Ability to work effectively on a team.
• Strong interpersonal communication and relationship-building skills.
• Strong organizational skills and attention to detail.
• Ability to function within multiple computer systems and software.

Responsibilities

• Serves as Office Receptionist and Head Cashier: answers telephone, directs calls, handles vending funds, greets customers entering the office, and directs customers to the correct destination. Interacts with customers to provide and process information in response to inquiries, concerns, and requests. Receives and distributes mail.
• Serves student requests in person, on the phone, via the Business Office email, and Blackboard tickets.
• Receive tuition payments in the office.
• Responsible for the student refund process, including weekly queries, posting refunds to student accounts, coordinating with the Financial Aid Office, and contacting students regarding undeliverable status.
• Administer and record-keeping for all ECTC contracts for expiration dates and renewal processing with college contacts, including communication with internal requestors and communicating with outside vendors on contracts.
• Assist with the monthly billing process, including mailing bills, processing collections, and communications related to these processes and the purge process.
• Serve as administrative assistant to the Vice President of Finance, with duties as assigned.
• Cashier Closeout/opening -Reconciles daily cash receipts and prepares bank deposits.
• Assist students with selecting a Bank Mobile refund preference, troubleshooting, and setting up payment plans.
• Assist students with Nelnet payment plan setup and questions.
• Administer the ECTC Business Affairs webpage.
• Operate the ECTC Signal Vine text message system.
• Other duties as assigned by the supervisor

Benefits

• Exceptional health care, vision, and dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level