Financial Solutions Specialist - Woodstock

LGE Community Credit Union • Woodstock, VT

6d • Onsite

About The Position

The Financial Solutions Specialist (FSS) helps members advance their financial success by uncovering their needs, providing financial education, and recommending relevant products and services. The role builds and strengthens member relationships through an industry-leading service experience, enthusiastic interactions, active listening, and thoughtful solutions. The FSS works in a fast-paced, changing branch environment and contributes to branch operations, sales and service goals, compliance, and community outreach.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service and/or sales experience.
• Comfort working with little to no supervision in a fast-paced environment.
• Basic understanding of computer operations and programs.
• Ability to communicate effectively in oral and written form.
• Ability to cross-sell products and services.
• Ability to gather and interpret information and solve complex problems.
• Proficiency with computer programs, including Microsoft Excel and Word.
• Ability to gain knowledge of lending practices, including interpreting credit bureau reports, underwriting criteria, and basic lending philosophy.

Nice To Haves

• Associate degree in business or a related field.
• At least 1 year of retail, credit union, or financial services experience.
• Spanish bilingual ability.

Responsibilities

• Promote quality service and solutions through enthusiastic interactions with members in the branch and by phone.
• Establish supportive, productive long-term member relationships through rapport, trust, and diplomacy.
• Greet members and engage them in active listening and productive conversations to identify needs and financial goals.
• Assess members’ financial wellness and provide education, products, and solutions to support their financial success and loyalty.
• Maintain composure and professionalism in a high-production, changing environment.
• Educate and assist members with LGE technology for completing transactions.
• Process financial transactions, including deposits, withdrawals, and payments, accurately as needed.
• Maintain collected negotiable items and balance them daily for accuracy and compliance.
• Open membership, deposit, specialty, and business accounts.
• Resolve account issues and discrepancies by providing solutions or alternatives.
• Obtain appropriate application information and documentation for accurate loan origination and closing.
• Use sound judgment in loan origination and provide clear, detailed notes with loan applications.
• Review credit reports to identify potential opportunities, such as new shares, auto refinancing, debt consolidation, credit cards, and mortgage loans.
• Ensure applications and supporting documentation are complete before closing loans, deposit accounts, or related products and services.
• Meet or exceed individual and team service and sales goals.
• Assist with daily branch operations to promote an optimal branch environment and member experience.
• Promote positive behaviors that encourage morale, cooperation, and enthusiasm.
• Recognize and report potentially suspicious or fraudulent activity to help prevent credit union losses.
• Maintain in-depth knowledge of LGE products and services, branch policies and procedures, and applicable rules and regulations.
• Pursue expert-level knowledge of the FSS role through LGE’s Universal Agent Training Program.
• Participate in and assist with business development and community outreach programs.
• Follow policies, procedures, and processes established to meet applicable federal regulatory requirements, including the Privacy Act, OFAC, BSA, Regulation CC, and the Patriot Act.
• Support other branch offices as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED