Financial Solutions Branch Manager Business Banker

First Commonwealth Bank • Shaler Township, PA

18h • Onsite

About The Position

As a First Commonwealth Financial Solutions Branch Manager Business Banking, you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer experience, and the role each employee plays in delivering on our Customer Service Promise every day. You have a passion for building relationships, educating, advising and identifying opportunities to equip our customers and employees with financial solutions that will help them achieve Financial Confidence. You will personally drive business sales through proactive and consistent business development activities focused on expanding your existing business relationships and engaging new prospects to win both their personal and business related banking relationships. You will manage your growing portfolio of business customers and serve as their relationship manager. You will perform a variety of sales and service related responsibilities to meet the needs of business customers with borrowing needs less than $1 million, assessing the credit risk of customers with up to $5 million in revenue. You will generate new deposit, loan, checking account and referral business and passionately pursue business development activities. You will lead a Financial Solutions Center in partnership with a Sales & Service Manager with effective communication, ongoing coaching and relentless execution against all of your assigned sales goals and on our mission and vision, and drive development for your team members. Together with your Sales & Service Manager, and with a high level of accountability for all aspects of your Center’s success, you drive for high-performance results within a competitive and demanding financial solutions sales environment. And together, you will lead your team to execute a well-defined plan for delivering the entire bank to your community.

Requirements

• An associate’s degree or equivalent experience
• Three (3) or more years of relevant experience in small business development and lending within a customer-centric sales environment with a proven track record of leading, exceeding assigned goals, and developing talent.
• Excellent communications skills, passionate about helping others, motivated to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, ability to excel in a complex and dynamic environment.
• Technologically savvy (i.e., Microsoft Office, Internet, mobile technology, bank systems).
• Must register and maintain current registration with the National Mortgage Licensing System & Registry (NMLS).
• A valid driver’s license and local and/or regional travel required.

Responsibilities

• Grow Small Business Relationships – 65% of your time will be spent establishing and growing relationships with the small businesses in your community through networking, leveraging centers of influence, building real relationships with existing customers, being active in the community, maintaining a consistent small business lending pipeline, planning and conducting outbound calls and appointments, sending thank you notes, following up and documenting activities, actively prospecting to grow your book of business using various tools, and working with business partners to deepen relationships by identifying solutions and facilitating introductions.
• Grow Consumer Relationships – 20% of your time will be spent establishing and growing consumer relationships by working with your Sales & Service Manager (SSM) to train and empower your team to execute on BUILD, the 8 Step Sales Process and our Customer Service Promise; engage customers on inbound and outbound calls to uncover additional opportunities; ask for referrals; use and advocate for digital tools; and support your SSM to develop, train and empower your team to grow existing and new customer relationships by driving sales conversations and activities.
• Developing Your Team and Yourself – 10% of your time will be spent ensuring that you and your team are engaging in the right activities to drive growth, both in balance sheets and in yourselves. This includes owning the development of yourself and your SSM, looking for new, talented professionals, effectively onboarding new employees, continuously assessing the skills of your team, providing consistent feedback, holding employees accountable for their results and developing action plans, and investing in the individual development of your employees through coaching, training and modeling behaviors.
• Manage Operations and Compliance – 5% of your time will be spent ensuring your office is a well-oiled machine by being dedicated to protecting customer privacy and security, working with your Operations & Service Coordinator (OSC) to deliver on operational soundness, and collaborating with your SSM on proper completion of account opening and loan documents, transaction processing, managing NSF/OD and other fee retention, overseeing proper cash handling, teller differences and dual control guidelines, and managing internal controls.
• Customer Experience – every day, every customer, every interaction you will always have the following at the top of your mind: Live our Mission and Core Values; Be a Champion of our Customer Service Promise to Put Customers First, Be Relentless, Inspire Confidence, Champion Simplicity and Obsess with Yes; Increase the sales effectiveness and efficiency of your team by championing BUILD, the 8 step sales process and conducting consistent outbound calling; Promptly follow-through and ensure you are the single contact for problem resolution; Follow the “One to say YES, two to say NO” rule; Maintain the highest standard of conduct.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree