The Financial Shared Services Associate performs a variety of tasks including creation, research and maintenance in relation to customer and vendor data, service contracts, managing aspects of all the Companion Animal Group (CAG) Instrument order lifecycle. This role reviews information to input or upload into SAP and determines best practices and correct procedures. The Financial Shared Services Associate inputs data, audits for accuracy, responds to questions and resolves issues as needed. This position is hybrid with a minimum of 2-3 days a week onsite at our Global Campus in Westbrook, ME. What You Will Be Doing: You will manage new CAG Instrument Order lifecycle; i.e. contract review, SAP data entry, point of sale IDEXX Care Plus, scheduling and coordination with Sales & FSRs. You will create and maintain equipment service contracts; i.e. IDEXX Care Plus(ICP), Extended Maintenance Agreements (EMA) contracts and DELL hardware renewals. You will research and maintain equipment master file data. You will review and process customer credit and debit transaction types; performing research and seeking approvals as needed. You will audit and validate data for accuracy and ensure adherence to established guidelines and procedures. You will assist in the design, development, and testing of new and changing functionality within related support systems. You will understand and support the needs and processes throughout IDEXX Lines of Businesses (LOBs) to provide a level of service which exceeds the customers’ expectations. You will identify, elevate, and contribute to business process improvement initiatives. You will create and maintain process documentation including work instructions and guidance documents. You may be asked to perform other duties as assigned. You will adhere to and model the IDEXX Purpose & Guiding Principles.