Financial Shared Services Associate

IDEXX-posted 9 days ago
Full-time • Entry Level
Hybrid • Westbrook, ME
5,001-10,000 employees
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The Financial Shared Services Associate performs a variety of tasks including creation, research and maintenance in relation to customer and vendor data, service contracts, managing aspects of all the Companion Animal Group (CAG) Instrument order lifecycle. This role reviews information to input or upload into SAP and determines best practices and correct procedures. The Financial Shared Services Associate inputs data, audits for accuracy, responds to questions and resolves issues as needed. This position is hybrid with a minimum of 2-3 days a week onsite at our Global Campus in Westbrook, ME.

  • Manage new CAG Instrument Order lifecycle; i.e. contract review, SAP data entry, point of sale IDEXX Care Plus, scheduling and coordination with Sales & FSRs.
  • Create and maintain equipment service contracts; i.e. IDEXX Care Plus(ICP), Extended Maintenance Agreements (EMA) contracts and DELL hardware renewals.
  • Research and maintain equipment master file data.
  • Review and process customer credit and debit transaction types; performing research and seeking approvals as needed.
  • Audit and validate data for accuracy and ensure adherence to established guidelines and procedures.
  • Assist in the design, development, and testing of new and changing functionality within related support systems.
  • Understand and support the needs and processes throughout IDEXX Lines of Businesses (LOBs) to provide a level of service which exceeds the customers’ expectations.
  • Identify, elevate, and contribute to business process improvement initiatives.
  • Create and maintain process documentation including work instructions and guidance documents.
  • Perform other duties as assigned.
  • Adhere to and model the IDEXX Purpose & Guiding Principles.
  • High school diploma or 2-3 years of equivalent experience.
  • Data entry skills, including accuracy and speed in a fast-paced, time-critical environment.
  • Ability to work with variety of systems and databases.
  • Detail-oriented, patient and thorough.
  • Good customer service skills, with ability to exchange information with wide variety of people.
  • Verbal and written communication skills.
  • Organized with ability to multi-task.
  • Ability to work both individually and as a team player.
  • PC skills, including Microsoft Office.
  • Associates degree preferred.
  • SAP knowledge preferred.
  • Hourly rate $25/hr.
  • Opportunity for an annual bonus
  • Health / Dental / Vision Benefits Day-One
  • 5% matching 401k
  • Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
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