Financial Services Tech (FST) - Mental Health 109

Telecare Corporation•Long Beach, CA

42d•Onsite

About The Position

La Casa Mental Health Rehabilitation Center (MHRC) is a 190-bed program providing assistance to adults 18 and older. Telecare's mission is to deliver and manage excellent services and systems of care for persons with serious mental illness. The Financial Services Technician obtains, documents, and facilitates the processing of all financial information pertaining to clients.

Requirements

High School graduation or a G.E.D. equivalent is required.
Knowledge of regulations related to Medi-Cal, Social Security, Short Doyle, private health insurance and other pertinent information regarding public medical assistance is required.
Necessary skills include the ability to analyze and evaluate individual financial situations, reach conclusions and make appropriate recommendations.
Must have the ability to operate a 10-key adding machine and basic typing skills.
The ability to read, write and communicate well is crucial, as is the willingness to work with mentally impaired adults.
Applicant must receive clearance from the Department of Justice.

Nice To Haves

Direct experience as a Medi-Cal Eligibility Worker or Social Security Administrative Clinical Represen-tative is preferred.

Responsibilities

Demonstrates the Telecare mission, purpose, values and beliefs in everyday language and contact with clients, the public and other staff members.
Performs tasks correctly and according to policies and procedures.
Performs client eligibility tasks, including: Interviewing all clients upon admission to determine financial status, completing necessary forms including applications for Medi-Cal and SSI, informing clients and/or payees of their financial responsibilities. Verifying Medi-Cal/SSI eligibility. Coordinating financial information concerning clients through regular contact with county eligibility offices, other Business Office and Social Services staff. Assisting Business Office Manager with preparation for and attending Financial Review Committee meetings.
Performs liaison duties with other agencies and departments regarding client finances, including: Maintaining a cooperative relationship with Medi-Cal, Social Security Administration, Public Guardian and other government agencies involved in client finances. Maintaining telephone contact with family members, friends, etc. concerning business and financial matters of clients. Opening mail related to client financial status and forwarding it to clients, appropriate parties or agencies. Preparing SSA lead list to determine benefits and establish protective date. Interfacing with other agencies and departments concerning client financial information.
Performs clerical duties, including: Initiating and maintaining the client eligibility reports and follow-up records. Assisting the biller in maintaining files on all current and discharged clients.
Assists clients in banking and counsels clients regarding personal finances.
Participates as a team member and provides input via reporting observations, concerns and asking appropriate questions.
Demonstrates knowledge and proper use of equipment and supplies.
Demonstrates a good rapport and cooperative working relationships with all members of the team; responds to co-workers with concern and promotes group morale.
Continually focuses on assigned tasks and seeks and implements improvements as necessary.
Understands and demonstrates the safety program in all activities.
Practices universal precautions at all times.
Demonstrates an understanding of Telecare’s customers including clients, families and governmental agencies in all interactions and conduct.
Acts in a professional manner, always demonstrating respect and understanding of the community and neighborhood when representing Telecare in the community.
Actively participates in meeting customer needs and adapting to changing customer needs at all times.
Participates and encourages participation from staff in activities, including professional and trade organizations, that promote mental health services.
Completes and follows through with tasks and assignments, meeting expected deadlines.
Understands and demonstrates knowledge of all policies associated with attendance.
Attends all assigned in-service education classes.
Always dresses appropriately and professionally.