Financial Services Specialist

First National Bank • Altavista, VA

1d • Onsite

About The Position

The Financial Services Specialist is the face of First National Bank and an essential member of the Retail branch team, making a meaningful impact on the lives of our customers and communities. The Financial Services Specialist must embody the high-performance behaviors of teamwork, professionalism, leading by being a positive example, and service: Demonstrating a commitment to First National Bank Customer Service Standards while maintaining a helpful attitude in a fast-paced environment. Have proven proficiency in cash handling and verbal communication.

Requirements

• High School diploma or equivalency required
• Prior Teller experience and basic knowledge of relevant banking regulations preferred
• Working knowledge of Microsoft Office products
• To be a well-organized, detail-oriented, problem solver who shows strong initiative and learns and works quickly and accurately with minimal supervision
• An effective verbal, written, and interpersonal communication skills with ability to understand and carry out instructions, interpret documents, understand procedures, give directions, and speak clearly
• Possess basic math skills including the ability to add, subtract, multiply and divide whole numbers, fractions and decimals; calculate interest and account balances; locate routine mathematical errors; and count currency and coin

Nice To Haves

• Associate’s degree preferred

Responsibilities

• Operating a teller window to serve the Bank's customers by processing a variety of transactions with minimal errors. This includes, but is not limited to: accepting deposit and withdrawal requests, loan payments, verifying cash, signatures, identifying customers appropriately, and maintaining and balancing a cash drawer within established limits, while reporting discrepancies to Supervisor
• Opening new accounts, certificates of deposit, and other products offered by the Bank. Answering customer questions, providing account opening information, and ensuring that proper paperwork is completed and entered on the computer system
• Handling customer questions or concerns and determining if Supervisor input is necessary
• Performing daily branch functions such as processing night deposits and mail, balancing and servicing the ATM, and may be responsible for Bank opening and/or closing
• Providing additional customer services including Cashier's Checks, Travel Cards, and Gift Cards and cross selling Bank products and services by referring clients to other departments as appropriate
• Following directions from members of Management and complying with all department and company policies and procedures

Benefits

• Competitive salary and other bonus opportunities
• Comprehensive medical, dental, vision and life insurance benefits
• Generous Paid Time Off (PTO) and 11 paid holidays
• Paid Parental Leave and other paid extended leave for eligible employees
• 401(k) Match Program and Pension Plan
• Tuition Reimbursement
• Great health and well-being benefits including: telehealth, EAP, specialized treatment of musculoskeletal injuries and conditions, LTD, and various supplemental plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED