Financial Services Representative

World Finance • Shepherdsville, KY

4d • Onsite

About The Position

The Financial Services Representative (FSR) drives loan sales, manages past-due accounts, prepares individual tax returns, and works directly with customers to meet their financial needs. The position involves daily, high-volume outbound calls for collections, application follow-up, tax services, and new business generation; in-person customer meetings; and closing loans. The representative is accountable for keeping accounts current while generating new business and meeting performance goals across sales, collections, tax services, and branch operations. Compensation is $16–$18 per hour, based on experience and location, with performance-based bonus opportunities; total earnings can increase with strong individual and branch performance.

World Finance has served customers since 1962 through personal loans, tax services, and credit-building solutions. It has over 1,000 branches across 16 states and reports recognition as a Top Workplace USA for six consecutive years and a Newsweek Most Trustworthy Company. The company describes growth opportunities, a promote-from-within culture, comprehensive benefits, predictable schedules, and a focus on community service.

The role is office-based and requires regular in-person attendance during scheduled work hours. Occasional extended hours, weekend work, and local travel to offsite locations and banks may be required based on business needs. The position includes a combination of stationary work and movement around the office, occasional light lifting, and frequent customer and coworker interaction. Reasonable accommodations may be made unless they create an undue hardship.

Requirements

• High school diploma or equivalent.
• Valid driver’s license, reliable transportation, and current insurance.
• Ability to independently perform all required bank runs, including transporting deposits, without relying on non-employees for transportation.
• Ability to obtain required insurance licensing.
• Experience in sales, customer service, collections, or account management with measurable results.
• Proven ability to handle high-volume calls and difficult customer conversations.
• Track record of meeting or exceeding goals in a fast-paced environment.
• Strong communication, problem-solving, and organizational skills.
• Basic computer skills with accurate and consistent data entry.
• Ability to perform computer work, handle documents, and communicate information effectively.
• Ability to communicate clearly and professionally with customers and coworkers in person, by phone, and electronically.
• Regular in-person attendance during scheduled work hours.

Nice To Haves

• Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business.
• Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation in a high-volume, phone-intensive environment.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services.
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations.
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
• Process payments, account updates, and tax-related documentation, and document all activity in company systems.
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
• Handle and balance cash, and complete required bank runs to deliver deposits.
• Follow company policies, procedures, and regulatory requirements.
• Complete required training and meet performance expectations for sales, collections, tax preparation, and account management.
• May assist with general office upkeep to maintain a professional environment.

Benefits

• Performance-based bonus opportunities tied to branch results.
• Major medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Long-term disability coverage.
• Free mental health support.
• 401(k) with company match.
• Paid holidays.
• Vacation time.
• Paid volunteer time.
• Predictable schedules with a focus on time outside of work.
• Growth opportunities and a promote-from-within culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED