Financial Services Representative (Part Time)

World Finance•Farmington, NM

13d•Onsite

About The Position

The Financial Services Representative (Part Time) drives loan sales, manages past-due accounts, prepares individual tax returns, and works directly with customers to meet their financial needs. The role includes high-volume daily outbound calling, in-person customer meetings, closing loans, and maintaining accounts while generating new business. The representative manages a fast-paced workload, handles challenging conversations, and meets performance goals across sales, collections, tax services, and branch operations. Compensation is $16–$18 per hour, based on experience and location, with performance-based bonus opportunities; total earnings can increase with individual and branch performance. World Finance has served customers since 1962 through personal loans, tax services, and credit-building solutions. The company has over 1,000 branches across 16 states and describes its culture as focused on growth, promotion from within, community involvement, and work-life balance. The role is office-based and requires regular in-person attendance during scheduled work hours. Occasional extended hours, weekend work, and local travel to offsite locations or banks may be required based on business needs.

Requirements

High school diploma or equivalent.
Valid driver’s license, reliable transportation, and current insurance.
Ability to independently perform required bank runs, including transporting deposits, without relying on non-employees for transportation.
Ability to obtain required insurance licensing.
Experience in sales, customer service, collections, or account management with measurable results.
Ability to handle high-volume calls and difficult customer conversations.
Track record of meeting or exceeding goals in a fast-paced environment.
Strong communication, problem-solving, and organizational skills.
Basic computer skills and accurate, consistent data entry.
Regular in-person attendance during scheduled work hours.
Ability to communicate clearly and professionally with customers and coworkers in person, by phone, and electronically.

Nice To Haves

Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles.

Responsibilities

Drive and close loan sales by taking applications, explaining terms, and asking for the business.
Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation in a high-volume, phone-intensive environment.
Manage delinquent accounts by securing payments and setting payment arrangements.
Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services.
Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations.
Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
Process payments, account updates, and tax-related documentation, and document activity in company systems.
Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
Handle and balance cash and complete required bank runs to deliver deposits.
Follow company policies, procedures, and regulatory requirements.
Complete required training and meet performance expectations for sales, collections, tax preparation, and account management.
Maintain a professional office environment, including assisting with general office upkeep as needed.