Financial Services Representative
About The Position
The Financial Services Representative (FSR) drives loan sales, manages past-due accounts, prepares individual tax returns, and works directly with customers to address financial needs. The role involves substantial daily outbound calling, high-volume collections activity, in-person customer meetings, and closing loans. The FSR is responsible for keeping accounts current while generating new business and meeting performance expectations across sales, collections, tax services, and branch operations. The position requires managing a fast-paced workload, handling challenging conversations, and may offer performance-based earnings and advancement opportunities. World Finance provides personal loans, tax services, and credit-building solutions through more than 1,000 branches across 16 states. The company describes its culture as focused on growth, promotion from within, community involvement, and work-life balance.
Requirements
- High school diploma or equivalent.
- Valid driver’s license, reliable transportation, and current insurance.
- Ability to independently perform required bank runs and transport deposits without relying on non-employees for transportation.
- Ability to obtain required insurance licensing.
- Experience in sales, customer service, collections, or account management with measurable results.
- Ability to handle high-volume calls and difficult customer conversations.
- Track record of meeting or exceeding goals in a fast-paced environment.
- Strong communication, problem-solving, and organizational skills.
- Basic computer skills and accurate, consistent data entry.
Nice To Haves
- Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles.
Responsibilities
- Drive and close loan sales by taking applications, explaining terms, and asking customers for their business.
- Conduct substantial daily outbound outreach for collections, application follow-up, tax services, and new business generation.
- Manage delinquent accounts by securing payments and arranging payment plans.
- Contact approved, pending, and former borrowers to generate loan volume and identify opportunities for additional financial products and services.
- Prepare individual tax returns, gather and review required documentation, and answer tax-related questions in accordance with company policies and applicable regulations.
- Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
- Process payments, account updates, and tax-related documentation, and record activity in company systems.
- Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
- Handle and balance cash, and complete bank runs to deliver deposits.
- Follow company policies, procedures, and regulatory requirements.
- Complete required training and meet performance expectations for sales, collections, tax preparation, and account management.
- Occasionally assist with general office upkeep.
Benefits
- Performance-based bonus opportunities tied to individual and branch results.
- Major medical, dental, vision, and life insurance.
- Long-term disability coverage.
- Free mental health support.
- 401(k) with company match.
- Paid holidays and vacation time.
- Paid volunteer time.
- Predictable schedules with a focus on time outside of work.
- Growth and advancement opportunities, including a promote-from-within culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
