Financial Services Representative - Radford

Carter Bank•Radford, VA

About The Position

As a Financial Services Representative, you are a first point of contact for customers and help guide them through their banking needs with a proactive, personalized approach. The role combines customer interaction with financial expertise, including processing everyday transactions, educating customers about self-service options, assisting with basic banking needs, and directing them to appropriate next steps. The position builds customer relationships and supports customers’ financial well-being. The representative provides customer and account services, opens accounts and products, and makes referrals. They help operate the branch efficiently while following established processes and applicable compliance requirements, support the retail bank’s strategic growth, and work toward sales goals. The role also includes ongoing skills development and participation in bank-sponsored events that promote the bank and help acquire customers.

Requirements

High school diploma or equivalent.
Successful customer service and/or sales experience.
Intermediate customer service skills.
Intermediate verbal, written, and listening skills.
Basic problem-solving skills.
Intermediate collaboration skills.
Basic understanding of banking products and services.
Intermediate adaptability skills.
Basic prioritization skills.
Basic proficiency with MS Office.
Basic critical-thinking skills.
Ability to stand, walk, bend, and stoop; sit at a desk for long periods and use a computer; and occasionally move or lift up to 25 pounds.
Limited occasional travel, including during and after business hours.

Nice To Haves

Some college.
Previous experience in a retail bank or related industry.
Prior cash-handling experience.

Responsibilities

Process transactions and provide customer and account servicing, open new accounts and products, and refer customers to partners.
Deliver a strong customer experience by engaging customers in meaningful conversations, asking relevant questions, anticipating needs, and providing solutions that build trust.
Identify basic customer needs and make referrals to branch associates, internal partners, and external vendor partners in support of customers’ financial goals.
Use bank resources to resolve basic or common account and customer issues; escalate unresolved issues for further research and provide clear, accurate answers and timely solutions.
Follow established processes and guidelines and applicable compliance directives, including policies, procedures, rules, and regulations.
Participate in and support the bank’s strategic plan to grow the retail bank’s business.
Meet or exceed sales goals through targeted sales activities, identifying customer needs, and offering appropriate products and services.
Develop professional skills through assigned and self-sourced training, branch coaching and observations, and other learning opportunities.
Attend and participate in bank-sponsored events to enhance the bank’s visibility and contribute to customer growth and acquisition.