Financial Services Representative - Home Health - Palmetto Commerce Parkway Office Park

Roper St. Francis Healthcare • Ladson, SC

3d • Onsite

About The Position

This role involves providing excellent customer service by greeting and logging patients into tracking software. The representative will gather necessary information for registration and to identify financial liabilities, collect patient financial liabilities, and provide receipts. Responsibilities may include patient pre-admission, registration, room assignment/transfer, and other tasks related to patient throughput and care. The role also involves assisting with patient transportation to scheduled areas, providing financial guidance to patients/families, RSFH staff, insurance providers, and physician office staff. This guidance includes explaining insurance benefits, financial assistance, and self-pay billing. A key aspect of the role is performing quality self-checks using software to prevent billing, identification, or other registration issues that could lead to revenue loss. The representative may also assist in preparing documentation related to quality, customer service, and other organizational initiatives.

Requirements

• Requires High School diploma or equivalent.
• Basic computer skills required.
• PC and Windows experience required.
• Good organizational skills.
• Excellent verbal/written communication and interpersonal skills to effectively deal with customers and staff.
• Ability to diplomatically and respectfully deal with customers (both in person and via telephone).
• Ability to effectively handle multiple priorities and deadlines.
• Ability to maintain the confidentiality of sensitive information.
• Requires the use of general office equipment including, but not limited to: computer, calculator, fax machine, printer, copier etc.
• Competent and proficient with patient information systems (ADT) and willingness to work at various registration sites as needed is required for positions in the Access dept.
• Employees in patient access may be asked to cover outside their normally scheduled hours and location to maintain the around the clock coverage needed to provide for safe patient care.
• Staff will be scheduled for call duty.
• Staff should be knowledgeable in all registration functions including outpatient, emergency room, inpatient, and specimen registration types to fulfill on call duties.
• Constant contact with patients, visitors, general public, and/or healthcare employees (including staff, co-workers, physicians, insurance providers, and vendors).
• Must be able to interact professionally and diplomatically with all of the above.

Nice To Haves

• Prefer two years of experience in a patient financial health care setting.
• Basic knowledge of health insurance or physicians’ office practice preferred.
• Billing, collections and insurance experience strongly preferred.
• May require a working knowledge of medical terminology.
• Successful completion of a medical terminology course or demonstrated competency through testing within the first year of employment is required for positions in the Patient Financial Services dept.

Responsibilities

• Greet and log patients into tracking software.
• Gather appropriate information from patients or responsible parties to completely register and identify financial liabilities.
• Collect patient financial liabilities and provide receipts.
• Perform patient pre-admission, registration, room assignment/transfer, and other related required tasks for patient throughput and patient care.
• Assist with transporting of patients to their scheduled area.
• Provide financial guidance to patients/families, RSFH staff, insurance providers, physicians, and/or physician office staff.
• Provide explanations of insurance benefits, financial assistance, and self-pay billing.
• Perform quality self checks using software to prevent billing, identification, or other registration issues that could cause a loss of revenue.
• Assist in preparing documentation regarding quality, customer service, and other organizational initiatives.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, and short- and long-term disability
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED