Financial Services Representative (Part Time)

World Finance•Las Cruces, NM

12d•Onsite

About The Position

The Financial Services Representative (FSR) is responsible for driving loan sales, managing past-due accounts, preparing individual tax returns, and helping customers meet their financial needs. The role involves substantial daily outbound calling, including high-volume collections and follow-up, as well as in-person customer service and loan closing. The representative is accountable for keeping accounts current while generating new business and meeting performance expectations across sales, collections, tax preparation, and branch operations. Compensation is $16–$18 per hour, based on experience and location, plus performance-based bonus opportunities; total earnings may increase with individual and branch performance. World Finance has served customers with personal loans, tax services, and credit-building solutions since 1962. It operates more than 1,000 branches across 16 states. The company describes its culture as offering growth opportunities, promotion from within, benefits, retirement savings, paid time off, and community involvement. This is an office-based role with scheduled in-person attendance. Work includes customer interaction, computer and document handling, cash handling, and occasional local travel to banks or other offsite locations. Occasional extended hours or weekend work may be required based on business needs. Reasonable accommodations may be made unless they create an undue hardship to the company.

Requirements

High school diploma or equivalent.
Valid driver’s license, reliable transportation, and current insurance.
Ability to independently complete required bank runs and transport deposits without relying on non-employees for transportation.
Ability to obtain required insurance licensing.
Experience in sales, customer service, collections, or account management with measurable results.
Ability to handle high-volume calls and difficult customer conversations.
Track record of meeting or exceeding goals in a fast-paced environment.
Strong communication, problem-solving, and organizational skills.
Basic computer skills and accurate, consistent data entry.
Regular in-person attendance during scheduled work hours.
Ability to occasionally work extended hours or weekends based on business needs.
Ability to perform computer work, handle documents, and communicate information effectively.
Ability to occasionally walk, stand, bend, reach, and perform similar movements, and to occasionally lift, push, or pull office materials generally weighing up to 30 pounds.
Ability to travel locally to offsite locations and banks as required.

Nice To Haves

Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles.

Responsibilities

Drive and close loan sales by taking applications, explaining terms, and asking customers for the business.
Conduct substantial daily outbound outreach for collections, application follow-up, tax services, and new business generation.
Manage delinquent accounts by securing payments and arranging payment plans.
Contact approved, pending, and former borrowers to increase loan volume and identify opportunities for additional financial products and services.
Prepare individual tax returns, gather and review required documentation, and answer tax-related questions in accordance with company policies and applicable regulations.
Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
Process payments, account updates, and tax-related documentation, and record activity in company systems.
Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
Handle and balance cash and complete required bank runs to deliver deposits.
Follow company policies, procedures, and regulatory requirements.
Complete required training and meet performance expectations for sales, collections, tax preparation, and account management.
Assist with general office upkeep as needed.