Financial Services Representative

East Coast Credit Union • Antigonish, NS

34d • Onsite

About The Position

East Coast Credit Union is looking for a Part-Time Financial Services Representative to join our Antigonish Branch! Reporting to the Assistant Manager, you will be responsible for providing counter and telephone service to current and prospective members; processing financial transactions including daily balancing of cash and transactions; assisting members with their financial needs and promoting credit union products and services.

Requirements

• Completed a certificate or diploma in Business (or other relevant academic experience)
• A minimum of one-year of sales and service experience, preferably in the financial industry, or equivalent combination of education and experience.
• Passionate about providing exceptional customer service.
• Able to achieve and exceed business/sales objectives.
• Self-motivated with a strong work ethic.
• A critical thinker with problem-solving skills.
• Accurate and have a high attention to detail (data entry, paperwork, cash balancing).
• A great communicator with time management skills.

Responsibilities

• Provide exceptional customer service to current and prospective members.
• Pro-actively identify members’ financial needs; suggest appropriate product or service and refer members to other departments.
• Process various financial transactions and balance daily work in an accurate manner.
• Understand all products and services offered by East Coast Credit Union. These include but not limited to facts and features; benefits and advantages; rules and regulations and price structure.
• Assist in the promotion of new products and services to Credit Union members.
• Respond to member inquiries and resolve any concerns or discrepancies.
• Follow the Credit Union’s security and risk management procedures.
• Demonstrate a team approach and provide support to the Front-Line team.
• Complete other duties as assigned.

Benefits

• Flexible Health and Dental Plan (paid 100% by employer)
• Up to 9% contribution with employer match in the Defined Contribution Pension Plan
• Tuition reimbursement, training, and personal development
• Annual wellness credit
• Reduced rates on employee loans/mortgages
• Paid volunteer time

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree