Financial Services Representative

Tactile Medical•Minneapolis, MN

24d•Onsite

About The Position

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses. The Financial Services Representative serves as the initial point of contact for patients calling for financial and billing inquiries. This role is responsible for collecting payment information, initiating & modifying existing payment plans, as well as responding to basic inquiries about billing and account status. A successful Financial Services Representative has excellent communications skills, ability to apply critical thinking to nuanced patient situations, a flexible & proactive approach, eagerness to learn and develop skills, and a commitment to providing a positive patient experience.

Requirements

Associate’s degree or equivalent work experience
1 or more years of customer service and/or call center experience
Ability to manage difficult or emotional situations effectively
Application of de-escalation techniques when necessary
Ability to successfully manage multiple tasks concurrently facilitated through multiple computer screens and applications
Leverages critical-thinking skills, within defined work processes and policies, in response to nuanced patient financial situations
Strong relationship building and communication skills
Exceptional written documentation skills – clear, complete, and concise
High attention-to-detail and accuracy
Thrive in a fast-paced, continuously changing environment
Problem-solving skills with the ability to identify and seek support to resolve issues quickly and accurately
Proficiency using MS Word, Excel and Outlook

Nice To Haves

Previous experience with medical billing, coding, insurance, authorization, and collections

Responsibilities

Respond to inbound phone calls
Assist patients with resolution of past due account balances
Address patient inquiries regarding insurance claim status, account balance, and account resolution options
Collect patient payment information securely, set up payment plans, and modify existing plans as necessary
Initiate outbound phone calls for breached payment plans because of expired, or expiring soon, payment information
Discuss the Patient Assistance Consideration (PAC) process & eligibility
Update and maintain patient information related to patient billing and collections cycles
Effectively communicate patient issues and grievances through internal reporting system and with cross-functional teams
Initiate & respond to Outlook inquiries from both patients and internal teams
Perform all job duties while maintaining compliance with all appropriate regulatory requirements including the SEC, IRS and HIPAA
Other duties as assigned