Financial Services Representative: Trainee

Unum Group•Portland, ME

6d•Hybrid

About The Position

This position is an entry level position within the Financial Recovery Unit (FRU) where incumbents are considered trainees (FSR-T) for a minimum of 12 - 18 months while they learn and develop the skills, knowledge, and behaviors needed successfully calculate, communicate, and recover basic benefit overpayments on LTD and STD claims within a multi-system platform. The incumbent works closely with a seasoned resource to manage a claim load of limited complexity while progressively gaining the capability to handle higher claim volumes and more complex claims with increasing independence. This is a highly goal-oriented role; and the incumbent is expected to contribute meaningfully to the department’s overall results. Although complexity is initially limited, the trainee will be expected to administer and recover overpayments across multiple products and systems with an expanding scope as the trainee becomes more proficient and independent.

Requirements

College degree preferred or equivalent work experience
Demonstrate computer literacy and/or working knowledge of various claim systems (i.e., BAS & NaviLink)
Demonstrate strong mathematical ability.
Have strong commitment to customer service, empathy, and high work quality
Demonstrate efficient time management and ability to prioritize based on changing environments.
Work with positive intent in a highly collaborative team environment
Be self-motivated in a goal-oriented environment
Demonstrate positive adaptability to change
Solid negotiation skills
Demonstrate strong analytical skills with attention to detail
Demonstrate highly developed written and verbal communication skills which include solid negotiation skills and the ability to manage conflict effectively and professionally.
Meets standards for this position, as defined in the Talent Management framework.

Responsibilities

Analyze claim file content and obtain necessary financial and benefit information (that may not be immediately apparent) from colleagues, customers, and external resources to determine appropriate course of action on each file.
Consistently communicate, handle overpayment calculations, and manage a caseload of claims with limited complexity, demonstrating a solid technical ability necessary to administer overpayment claims across multiple products and system applications within established turnaround times.
Negotiate and bind the Company with respect to decisions made regarding appropriateness of pursuing overpayments within the scope of authority of the FSR-T role.
Thoroughly and accurately document and code FRU actions in claim and legacy systems with supporting rationale for actions and next steps.
Secure a professional relationship with the claimant and/or employer, provide excellent customer service, demonstrate empathy, and remain open to new information. Provide prompt, accurate, and courteous responses to customers to promote the Unum brand.
Actively participate in personal developmental activities, engage in activities which support Unum Values.
Participate in special projects or other assignments as needed, including administrative duties in support of the team.
This position may also include some administrative duties in support of the team.