Financial Services Representative II- Fredericksburg

Carter Bank•Fredericksburg, VA

23h

About The Position

As a Financial Services Representative II, you will build and maintain relationships with new and existing customers and help them achieve their financial goals. You will proactively engage customers with meaningful conversations tailored to their needs, identifying opportunities for growth and retention while balancing routine transactions with assistance on more complex banking matters. The role provides a range of customer services, including account servicing, opening products and services, processing transactions, explaining self-service options, and making referrals. You will help resolve complex banking and customer service issues, contribute to branch operations and business growth, support branch management, and participate in bank-sponsored events. You are expected to follow applicable policies and compliance requirements and pursue ongoing career development through training, coaching, observation, and other learning opportunities.

Requirements

High school diploma or equivalent required.
Successful customer service and/or sales experience required.
Advanced customer service skills.
Intermediate verbal, written, and listening skills.
Intermediate problem-solving skills.
Intermediate collaboration skills.
Intermediate understanding of banking products and services.
Advanced adaptability skills.
Basic prioritization skills.
Basic proficiency with MS Office.
Intermediate critical-thinking skills.
Intermediate negotiation skills.
Intermediate relationship-building skills.
Ability to stand, walk, bend, and stoop.
Ability to sit at a desk for long periods and use a computer.
Ability to occasionally move or lift up to 25 pounds.
Limited occasional travel, including during and after business hours.

Nice To Haves

Some college.
Previous experience in a retail bank or related industry.
Prior cash handling experience.

Responsibilities

Engage customers in financial needs-based conversations, service accounts, open new products and services, process transactions accurately, educate customers about self-service options, and refer customers to partners.
Deliver an exceptional customer experience through proactive engagement, relationship building, anticipating customer needs, and offering suitable solutions.
Identify opportunities and generate referrals to branch associates, internal partners, and external vendor partners; partner on business development activities.
Assist with resolving complex banking and customer service issues, including conducting research or collaborating with other teams, while maintaining ownership of the customer interaction and relationship.
Follow established processes, guidelines, and applicable compliance directives in daily work.
Assist other associates within defined authority limits and support branch management with operational tasks.
Participate in and support the bank’s strategic plan to grow the retail bank’s business.
Meet or exceed sales goals through targeted sales activities, identifying customer needs, and offering appropriate products and services.
Develop professionally by sharpening existing skills and learning new skills through training, coaching, observations, and other learning opportunities.
Attend and participate in bank-sponsored events and enhance the bank’s visibility to support growth and customer acquisition.