Financial Services Representative II

Enterprise Bank & Trust•Clayton, MO

4d•Onsite

About The Position

Financial Services Representative II serves as the bank’s more experienced front-line customer service associate and is responsible for creating a welcoming environment and good impression for our customers. Key job functions include account and service origination, backing up for the teller line, as well as responding to customer inquiries by telephone and in person.

Requirements

Excellent interpersonal, customer service, and sales skills.
Present professional appearance and demeanor including excellent phone etiquette.
Strong work ethic with the ability to think through and rationalize decisions.
Team-oriented, possess a positive attitude and works well with others.
Demonstrates diversity, flexibility, and commitment.
Strong oral and written communication skills.
Represent the bank in a manner that maintains the highest level of confidentiality with all information obtained.
Organizational skills, detail-oriented with the ability to establish priorities and to complete forms and handle transactions with a high degree of accuracy.
Must be able to handle multiple tasks and work independently.
Familiar with a variety of account ownerships, both personal and business, to effectively assist customers’ needs in opening accounts and obtaining required documentation.
Familiar with consumer loan applications, products, and process if applicable.
High School diploma or equivalent
Associates degree in business related field or two years related experience
Minimum of two years banking experience required
Customer service experience required
Skilled in operation of a personal computer, including Microsoft Word and Excel.
Google Suite
IBS
Salesforce

Nice To Haves

Experience working in an environment with individual and team goals preferred
Notary License as needed by the branch

Responsibilities

Serves customers in opening new accounts for commercial and consumer clients.
Have knowledge of bank products in order to make recommendations on products and services based on customer needs.
Contact new clients for onboarding activities.
Process consumer loan applications and closings and NMLS license for consumer real estate loans, in applicable markets.
As back up for the teller line, be able to perform all teller duties including all client transactions, maintaining and balancing a cash drawer.
Have knowledge of the ATM, Vault, Coin & Cash and GL Accounts to be balanced daily.
Have knowledge of all dual control procedures.
Serves as a team member to accomplish company objectives and lobby and personal goals.
As the experienced banker, this individual would be expected to work closely with the Treasury Management Representative and the Relationship Managers to develop stronger client relationships.
Provides customer service for lobby and phone requests.
Research and resolve client problems, acting as the customer liaison between other bank departments.
Follow-up with clients to assure resolution.
Actively participates in training programs to maintain and acquire additional job knowledge and skills.
Complies with all department and company policies, procedures, audit guidelines, and regulations.
Assists in opening and closing the branch, following procedures set by corporate security.
Other duties as required.