Financial Services Representative II - Stratford

Carter Bank • Winston-Salem, NC

5d

About The Position

As a Financial Services Representative II, you will build and maintain relationships with new and existing customers and help them achieve their financial goals. You will proactively engage customers with meaningful, tailored interactions to identify opportunities for growth and retention. The role balances routine transactions and customer interactions with assistance on more complex banking matters, supporting business growth and customers’ financial well-being.

You will provide customer services such as needs-based financial conversations, account servicing, opening products and services, processing transactions, educating customers about self-service options, and referring them to partners. You will deliver a customer experience based on relationship building, identifying needs, and providing appropriate solutions. The position also supports branch operations, business development, sales goals, compliance, and ongoing professional development.

Requirements

• High school diploma or equivalent required.
• Successful customer service and/or sales experience required.
• Advanced customer service skills.
• Intermediate verbal, written, and listening skills.
• Intermediate problem-solving skills.
• Intermediate collaboration skills.
• Intermediate understanding of banking products and services.
• Advanced adaptability skills.
• Basic prioritization skills.
• Basic proficiency with MS Office.
• Intermediate critical-thinking skills.
• Intermediate negotiation skills.
• Intermediate relationship-building skills.
• Ability to stand, walk, bend, and stoop.
• Ability to sit at a desk for long periods and use a computer.
• Ability to occasionally move or lift up to 25 pounds.

Nice To Haves

• Some college.
• Previous experience in a retail bank or related industry.
• Prior cash-handling experience.

Responsibilities

• Provide customer services, including needs-based financial conversations, account servicing, opening products and services, processing transactions, educating customers about self-service options, and making referrals.
• Proactively engage customers, build relationships through meaningful conversations, anticipate customer needs, and deliver solutions that earn trust.
• Identify opportunities and generate referrals to branch associates, internal partners, and external vendor partners; partner on business development activities.
• Assist in resolving complex banking and customer service issues that may require research or collaboration with other departments, while maintaining ownership of the customer interaction and relationship.
• Follow established processes and guidelines, comply with applicable policies and regulations, and contribute to efficient branch operations.
• Assist other associates within defined authority limits and support branch management with operational tasks.
• Participate in and support the bank’s strategic plan to grow the retail bank’s business.
• Meet or exceed sales goals through targeted sales activities, identifying customer needs, and offering appropriate products and services.
• Pursue career development by sharpening existing skills and learning new ones through training, coaching, observations, and other learning opportunities.
• Attend and participate in bank-sponsored events and help enhance the bank’s visibility and acquire new customers.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability coverage
• Other voluntary benefits
• 401(k)
• Paid time off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED