Financial Services Representative 1 - Cannonsburg

City National Bank of WV•Ashland, KY

20h

About The Position

The Financial Services Representative 1 provides excellent customer service by identifying and meeting customer needs, managing lobby traffic, and helping reduce customer wait times. The representative is a primary contact for resolving routine and complex customer account issues and performs a variety of customer service, banking, sales, and service responsibilities. The role focuses on customers’ immediate needs while seeking opportunities to enhance and expand customer relationships. The amount of time spent on individual functions may vary based on branch staffing and customer traffic. The position performs routine banking transactions, maintains and balances a working cash supply, assists with account maintenance and service issues, and supports retail loan applications and closings as needed. It also promotes bank products and services, meets individual production expectations, contributes to branch goals, and refers customers to appropriate departments and business partners. The representative must complete required training and follow bank regulatory, audit, and compliance policies. Work is generally performed indoors in environmentally controlled conditions. The employee may sit to perform the work and may also need to stand, walk, bend, and lift 5–10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent.
Demonstrated sales and service skills.
Ability to multitask, organize, and prioritize to ensure excellent customer service.
Professional dress and demeanor.
Personal computer proficiency.
Must comply with Loan Officer Requirements of the SAFE Mortgage Licensing Act and Regulation Z, including review of financial responsibility, character, and general fitness before placement in the role.
Excellent customer service and sales skills.
Excellent oral communication and listening skills.
Knowledge of, or ability to learn, the bank’s operating systems, policies, and procedures.

Nice To Haves

Cash handling experience preferred.
1–2 years of retail banking experience preferred.

Responsibilities

Consistently follow the bank’s phone, platform, and customer service representative service standards.
Maintain a positive and professional attitude.
Promote and sell bank products and services to prospective and existing customers, using the customer conversation model to identify needs.
Process routine banking transactions and service and maintenance requests, including check cashing, deposits, withdrawals, account transfers, loan payments, and debit card disputes.
Maintain and balance a working cash supply.
Assist customers with routine maintenance and complex service issues through complete resolution.
Assist customers with loan applications, recommend appropriate loan structures, gather required documents, submit loan packages to the retail loan department, and close retail loans as needed.
Meet minimum individual production levels for retail loans, checking accounts, and mortgage referrals, and contribute to branch goals.
Develop and maintain customer relationships and seek referrals from existing customers.
Refer customers to other departments and business partners as appropriate.
Maintain current knowledge of bank products and services and general knowledge of the competitive environment.
Complete required training within predetermined time limits.
Follow bank regulatory, audit, and compliance policies and procedures.
Comply with NMLS registration and corresponding background-check requirements within 30 days of employment.