Financial Services Processor / Underwriter

TCWGlobal•Atlanta, GA

5d•Remote

About The Position

Our client is an accredited online university offering programs across a variety of industries. Their mission is to make quality higher education accessible while providing students with academic, financial, mental health, and career support. They are seeking a detail-oriented Financial Services Processor to join their team. This is a behind-the-scenes processing role. You will work with student files, financial aid documentation, and other information to determine financial aid eligibility and ensure funding is awarded and disbursed accurately. This is NOT a student-facing/customer service position. The focus is on reviewing documents, processing files, performing calculations, following procedures, and meeting daily production goals.

Requirements

High School Diploma or equivalent.
3+ years of experience in the financial industry, such as: Mortgage or Loan Officer Underwriter, Financial Aid Loan Processing, Financial Services Processing, Banking/Financial Services, Similar document-processing roles
Experience working with financial documents, files, applications, or eligibility requirements.
Strong critical thinking and problem-solving skills with the ability to dig deeper, ask the right questions, research information, and identify solutions.
Strong process orientation and ability to consistently follow detailed procedures.
Comfortable performing daily repetitive processing tasks while maintaining accuracy.
Experience working independently and meeting daily deadlines and productivity goals.
Ability to work quickly and accurately while processing a high volume of files.
Ability to meet a daily production goal of approximately 21 files per day after training.
Strong attention to detail when reviewing documents and entering information.
Basic math skills and ability to perform simple financial calculations.
Self-disciplined and self-motivated, with the ability to work independently in a remote environment.
Must have a reliable home office, reliable internet connection, and limited distractions.
Comfortable participating in Zoom meetings and training with camera on.
Adaptable and coachable, with a willingness to learn new processes and procedures.
Able to handle changes to policies, procedures, and processes.
Strong organizational skills and ability to manage multiple files and competing priorities.
Strong ability to follow written procedures and instructions.
Interested in learning about Federal Financial Aid programs and regulations.
Must be able to make a full commitment to the initial two-month training period without time off or missed days.

Nice To Haves

Interest or previous experience working in an educational/financial aid environment is preferred.

Responsibilities

Review and approve student documents according to established standard operating procedures.
Review student financial aid files to determine accuracy, completeness, and eligibility.
Award financial aid funding based on established policies and procedures.
Review disbursement eligibility and ensure funding is processed accurately.
Calculate excess funding to be disbursed to students.
Calculate earned and unearned financial aid and initiate necessary refunds.
Review student eligibility using the National Student Loan Database System (NSLDS).
Review student eligibility using the Common Origination and Disbursement System (COD).
Maintain working knowledge of Federal, State, and Institutional policies governing Title IV student aid programs.
Research and resolve discrepancies by reviewing available resources, policies, procedures, and student documentation.
Accurately enter and update information in applicable systems.
Maintain accurate and complete student financial aid records and documentation.
Follow all company policies, procedures, and quality standards.
Meet established daily processing and productivity goals, including processing approximately 21 files per day after training.
Maintain accuracy while working in a high-volume, deadline-driven environment.
Adapt to changes in policies, procedures, and processes.
Perform other duties as assigned.