Financial Services Onsite Chat Specialist

Foundever®•Sumter, SC

1d•Onsite

About The Position

As a Customer Chat Specialist at Foundever, you will support customers through secure digital chat channels for one of the largest banking and financial services providers in the U.S. You will assist customers with account questions, service requests, and financial inquiries while delivering professional and accurate support through written communication. This role is ideal for individuals who prefer written communication over phone interactions and thrive in fast paced, detail driven environments. Associates are responsible for following banking, security, privacy, and compliance regulations while providing a high standard of customer care. We believe in investing in our people, which is reflected in our robust paid training program and numerous growth opportunities. Notably, 84% of our managers have been promoted from within.

Requirements

Must reside in Sumter, SC, or within commuting distance
Must be at least 18 years old
High school diploma or GED equivalent is required
Experience in chat, banking, financial services, or contact center environments preferred
Must have flexible availability during operating hours
Strong grammar, professionalism, tone, and written customer service skills are essential
Ability to handle confidential financial information while following security and privacy regulations

Nice To Haves

Experience in chat, banking, financial services, or contact center environments

Responsibilities

Support customers through secure digital chat channels for a large banking and financial services provider.
Assist customers with account questions, service requests, and financial inquiries.
Deliver professional and accurate support through written communication.
Follow banking, security, privacy, and compliance regulations.
Provide a high standard of customer care.