Financial Services Officer

East Coast Credit Union • Louisdale, NS

5d • CA$59,469 - CA$69,964 • Onsite

About The Position

East Coast Credit Union is looking for a Financial Services Officer to join our team in the Richmond Area! Reporting to the Branch Manager, the Financial Services Officer is responsible for examining, evaluating, authorizing or recommending approval of borrower’s applications for all consumer credit products. The incumbent is also responsible for promoting and selling various deposit products available through the credit union including but not limited to Term Deposits, RRSPs and RRIFs.

Requirements

• A certificate or diploma in Business Administration plus have three to five years of experience in credit and in a financial institution; or an equivalent combination of training and experience in credit.
• Experience working with various software and proven technical ability.
• Knowledge of financial products, services and regulatory requirements.
• Passionate about providing exceptional customer service.
• Able to achieve and exceed business/sales objectives.
• A strong communicator with lending and relationship building skills with the proven ability to exercise sound judgment, and discretion.
• Self-motivated with a strong work ethic.
• A critical thinker with problem-solving skills.
• Accurate and have a high attention to detail.

Responsibilities

• Conduct personal or telephone interviews with applicants to obtain personal and financial data to determine lending and/or investment needs.
• Analyze applicant financial status, credit, and property evaluation to determine feasibility of granting Approve or decline loan within approved lending limits or refer to the next higher approving position level with recommendations.
• Compile loan package and negotiates loan structure with applicant, including rates, terms repayment options, and other credit terms.
• Prepare documentation for loan renewals, loan payment extensions and substitution of loan securities.
• Analyze current local market and potential trends to plan and develop relationship building activities.
• Analyze potential opportunities involved in each situation to further assist the Cross sells borrowers on the benefits of utilizing other credit union services.
• Provide individual financial counseling and information to members on loan services and deposit products available through the credit union. Make referrals for those requiring financial planning advice.
• Monitor account overdraft activity to ensure accounts operate within limits and qualify from a risk standpoint. Ensure appropriate action is taken to minimize losses to the credit union.
• Initiate collection action; contact delinquent borrowers in person, by telephone, or by mail, to encourage prompt repayment of delinquent accounts. Work with delinquent borrowers to recover principle, interest, and security.
• Ensure adherence to Credit Union policies and procedures as well as legislative requirements.
• Complete reports and other duties as assigned.

Benefits

• An outstanding culture and opportunity to join an engaged and community-focused team.
• Competitive compensation ($59,469.22 – $69,963.85) and performance-based incentives.
• Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
• Tuition reimbursement, training, and personal development.
• Employee perks such as annual wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree