FINANCIAL SERVICES OFFICER
About The Position
A Financial Services Officer builds strong member relationships by assessing financial needs, recommending appropriate loan and deposit products, opening accounts, and delivering exceptional service to support members' financial well-being. The role is responsible for underwriting and processing consumer loans, resolving account-related issues, promoting credit union services, ensuring compliance with policies and regulations, and contributing to branch growth and production goals. Role: To promote a positive service relationship and improve account engagement with members and nonmembers by identifying loan products and account services that best fits their needs.
Requirements
- Three years to five years of similar or related experience.
- A high school education or GED.
- Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
- Must have good communication skills.
- Able to operate a 10-key calculator, and computer keyboard.
Nice To Haves
- Identify opportunities to cross sell products and services for the betterment of members and nonmembers financial well being.
- Maintain a working knowledge of the credit union's standards and governmental regulations.
- Provide informed, professional and accurate service and support to all members and nonmembers.
- Keep management informed regarding key operating issues affecting the branch.
- Contribute to the department production goals for loans, loan products, accounts, and account products.
Responsibilities
- Takes member loan applications and underwrites according to loan policy and procedure.
- Follow up with member applications and inquiries.
- Process the approved loans and set up date to close the loan and make disbursements.
- Opens new accounts, CDs, IRAs and other credit union products.
- Explains services to current and potential members to generate additional business and to promote positive public relations.
- Analyzes potential opportunities to promote additional products and financial services.
- Resolves account-related questions and concerns with members and nonmembers
- Evaluates all branch activities to ensure they are in compliance with established Credit Union policies, procedures, and objectives; recommends changes to manager.
- May assist with ITM and Vault Replenishments and Balancing.
- Performs other job related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
