Financial Services Consultant 2

Sunward Federal Credit Union•Albuquerque, NM

2d•$19 - $24•Onsite

About The Position

The Financial Services Consultant 2 applies working knowledge of branch tools, products, and processes to handle a steady workload and serve members with minimal supervision. The role supports credit union growth and members’ financial well-being through a member-centric, consultative sales and service approach, including membership growth, deposit solutions, and standard consumer lending. The consultant contributes to branch performance through proactive outreach, referrals, and informal guidance to newer consultants. The role also performs teller and platform functions, supports lobby management, educates members about digital banking, and follows established operational, compliance, and privacy standards.

Requirements

At least 1 year of directly relevant experience in financial services, banking, or a customer-facing, goal-oriented service or sales environment.
Demonstrated ability to deliver strong service and work toward sales goals with minimal supervision, typically through successful performance at the Financial Services Consultant 1 level.
Experience handling routine account servicing, account opening, and/or consumer lending activities while following defined procedures and compliance requirements.
High school diploma or GED equivalent.
Working knowledge of deposit products, account servicing, and digital banking tools, and ability to explain features and benefits and support adoption.
Working knowledge of standard consumer lending processes, documentation, and disclosures, and ability to originate and process standard consumer loan applications within established procedures.
Understanding of applicable compliance and regulatory requirements, including BSA/AML, OFAC, and privacy, and ability to recognize and escalate concerns.
Ability to use branch systems and tools, including a core platform, digital channels, Microsoft Office, and related applications, to research, document, and complete work; ability to troubleshoot minor issues independently.
Understanding of needs-based sales and service principles in a goal-oriented environment, including proactive outreach and referrals.
Ability and willingness to learn new products, systems, procedures, and regulatory updates and apply them accurately.
Strong interpersonal and consultative communication skills, including building rapport, asking questions, and recommending appropriate solutions.
Ability to manage a steady but variable workload, prioritize tasks, and follow through on multiple member requests in a timely manner.
Ability to resolve routine issues independently, apply judgment within established procedures, and recognize when escalation is needed.
Ability to work toward individual and branch sales goals, complete proactive outreach, and track referrals.
Strong attention to detail and documentation accuracy when completing forms, disclosures, and system entries.
Dependability as a team contributor, including sharing knowledge, supporting peers, and providing informal mentoring to new team members.
Comfort with technology and ability to troubleshoot minor tool or system issues and identify when additional support is needed.
Professionalism, integrity, and sound judgment when handling confidential member information and cash-handling responsibilities.
Ability to work in a fast-paced, member-focused environment with frequent interruptions while following established workflows and handling somewhat complex transactions and requests.

Nice To Haves

Proven success in proactive outreach, appointment setting, and referral management.
Consumer loan origination experience with documented accuracy in documentation and disclosures.
Experience supporting peers through informal mentoring or on-the-job training.

Responsibilities

Provide friendly, accurate service for branch transactions, including account inquiries, deposits, withdrawals, and account maintenance, following established procedures.
Open new memberships and standard deposit accounts, such as checking and savings, in accordance with credit union policies and verification requirements.
Originate, process, and support closing standard consumer loans, following procedures and lending regulations; seek guidance and escalate exceptions as appropriate.
Identify member needs through consultative conversations, recommend suitable products and services, and refer complex needs to experienced consultants or specialists.
Work toward individual and branch sales goals through proactive outreach, including outbound calls, lead follow-up, relationship development, and appointment scheduling.
Resolve routine issues and manage moderately complex requests using judgment within established frameworks; recognize risk and escalate higher-risk, ambiguous, or non-routine situations.
Prioritize assigned work and maintain timely follow-through on member requests and documentation.
Educate members on digital banking tools and self-service options using standard materials and talking points.
Perform assigned teller and platform functions accurately, including balancing and compliance with operational procedures.
Support lobby management by creating a welcoming environment, assisting with inquiries, and scheduling appointments as needed.
Apply BSA/AML, OFAC, and privacy standards consistently and escalate concerns when appropriate.
Identify recurring issues and share feedback to support small improvements to workflows, job aids, and checklists.
Share information and best practices with peers and assist newer consultants as needed, reinforcing service and compliance expectations.