Financial Services Consultant 1

Sunward Federal Credit Union•Farmington, NM

11h•$20 - $22•Onsite

About The Position

The Financial Services Consultant 1 contributes to credit union growth and members’ financial well-being through a member-centric, consultative sales and service approach. The role provides friendly, accurate service while processing routine member transactions and supporting standard branch activity. Alongside routine transactions, the position carries entry-level sales goals and includes proactive member outreach, such as occasional outbound calls, to deepen relationships and meet branch objectives. The consultant supports deposit account servicing and the origination of standard consumer loans. Onboarding builds foundational capability in deposit accounts, consumer loans, and teller transactions during the first several weeks, with skills developing over time through coaching and guidance from experienced representatives. Work follows defined workflows, checklists, and scripts; exceptions and non-routine situations are escalated as needed. The role also supports lobby management, member education on basic digital banking tools, and referrals to specialists when member needs extend beyond routine service. Consultants perform assigned teller and platform functions and follow applicable operational, lending, privacy, BSA/AML, and OFAC requirements.

Requirements

Prior customer service experience is required.
High school diploma or GED equivalent.
General understanding of customer service and relationship-focused interactions, or ability to learn through training and coaching.
Basic knowledge of financial services concepts, such as checking and savings accounts, consumer loans, and digital banking tools, or ability to learn credit union products and services through training.
Willingness and ability to learn account-opening procedures, basic consumer lending processes, and applicable regulatory requirements while working under established guidelines.
Comfort meeting entry-level sales expectations and participating in occasional outbound calling as part of proactive member outreach.
Familiarity with Microsoft Office applications, digital technology, online tools, and electronic communication, or ability to learn required systems.
Strong interpersonal and communication skills, including engaging members in service-focused conversations using scripts, prompts, and standard talking points.
Ability to learn and follow established procedures, workflows, and checklists while maintaining accuracy and attention to detail.
Basic problem-solving skills, including resolving straightforward issues and escalating non-routine situations.
Professional and composed handling of routine member questions and concerns, with willingness to seek guidance when situations fall outside standard procedures.
Awareness of accuracy, confidentiality, and ethical conduct when handling member information.
Reliability and responsibility, with ability to work independently on assigned tasks and as part of a team.
Adaptability and willingness to learn new products, systems, and processes in a changing branch environment.
Comfort working in a service- and results-focused environment that includes basic sales conversations, account opening, cash handling, and compliance requirements under supervision.
Ability to work in a fast-paced, member-focused environment with frequent interruptions while following established procedures and workflows.

Nice To Haves

Experience in a financial institution, hospitality, restaurant, or retail sales environment.
Exposure to sales or service in a goal-oriented environment, including proactive outreach or call campaigns.
Previous experience in a consultative sales role or consumer lending environment.

Responsibilities

Identify member needs and recommend appropriate products and services; refer complex needs to experienced consultants or specialists.
Work toward individual and branch sales goals through needs-based conversations and proactive outreach, including occasional outbound calls, lead follow-up, relationship deepening, and appointment scheduling.
Provide friendly, accurate service for routine branch transactions, including account inquiries, deposits, withdrawals, and basic account maintenance.
Open new memberships and standard deposit accounts, such as checking and savings, in accordance with policies, procedures, and verification requirements.
Support standard consumer loan origination and servicing, including application intake, documentation, disclosures, and system entry; seek guidance and escalate exceptions as appropriate.
Use defined workflows, checklists, and scripts for accurate account opening, documentation, and disclosures; escalate exceptions and non-routine situations.
Educate members on basic digital banking tools and self-service options using standard materials and talking points.
Welcome members, assist with basic inquiries, and schedule appointments with appropriate staff as part of lobby management.
Perform assigned teller and platform functions, ensuring accuracy, balancing, and compliance with operational policies and procedures.
Follow BSA/AML, OFAC, and privacy protocols, and escalate questions or concerns to a supervisor.
Participate in training, coaching, and performance feedback to develop service, sales, product, and system knowledge.
Collaborate with team members and refer members to specialized teams, including mortgage, investments, and business services, when needs fall outside routine service.