Financial Services Associate - Full Time

Meridian Credit Union • Burlington, ON

7d • CA$60,000 - CA$69,000 • Onsite

About The Position

As a senior member of the branch sales/leadership team, the Financial Services Associate will understand the financial needs of Members and provide appropriate advice and recommendations. This includes offering complex credit and investment advice, proactively identifying opportunities for Meridian products and services, and meeting/exceeding individual and team-based business goals. The role involves managing Member portfolios to build relationships and positioning Meridian’s products and services to add value to Members' financial well-being. The ideal candidate has a growth mindset, is adaptive, resilient, resourceful, and creative, seeking and receptive to feedback. They are an engaged and collaborative team member who communicates respectfully, values diversity, and takes initiative and accountability. This role is expected to bring new ideas forward, stay on top of market trends, and focus on Member Experience, ensuring Meridian exceeds Member expectations. The Financial Services Advisor will align financial strategies with internal business partners (Wealth, Small Business, Mobile Mortgage Specialists) and contribute to team-based business results through revenue-generating and sales-based activities, fostering Member relationships and referring business to other channels.

Requirements

• Post-secondary education at least 3 years of equivalent work experience in a financial services sales environment with a proven track record in sales.
• At minimum MFDA licensing is required.
• Strong desire for career growth within the financial services industry.
• Strong business acumen and financial industry knowledge.
• Excellent organizational and Member service skills.
• Strong knowledge of computer systems.
• Ability to make decisions, act decisively and provide friendly and personable service.
• Strong negotiation, interpersonal, written and oral communications skills. Must be able to mitigate and resolve Member Concerns.
• Effective organizational time management, and problem-solving skills; ability to grasp concepts and processes quickly; demonstrated ability to partner and influence.
• Embrace virtual technology platforms for use in both Member and Meridian partner meetings.
• Ability to collaborate with leadership to develop plans and recommendations that support the achievement of Meridian’s strategic objectives.
• Proven track record of bringing new ideas forward, while staying on top of trends in the marketplace.
• Member Experience focused, with the enthusiasm and tenacity to motivate self to meet and exceed goals and provide the right solutions.
• Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working.
• Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
• Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
• Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Nice To Haves

• Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset.
• Hold or willingness to obtain Mutual fund accreditation and maintain thorough knowledge of economic and market conditions.

Responsibilities

• Understand the financial needs of Members and provide appropriate advice and recommendations.
• Offer large or complex credit and investment advice.
• Proactively identify and promote opportunities for Meridian products and services.
• Meet and exceed specific individual and team-based business goals.
• Manage Member portfolios to genuinely build and develop relationships with Members.
• Actively position Meridian’s products and services to add value to Members' financial well-being.
• Align financial strategies and activities to support Meridian’s internal business partners – Wealth, Small Business, Mobile Mortgage Specialists.
• Engage in revenue generating and sales-based activities.
• Foster and deepen Member relationships and refer business to other channels.
• Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian.
• Actively participate and support the team in the planning process, assisting with implementation and providing feedback.
• Advocate for the branch, advance innovative thinking amongst team, and promote an entrepreneurial growth mindset.
• Act as a trusted partner to build, develop and maintain internal relationships within the Member Experience teams and cross-functional departments.
• Participate and lead branch activities in support of expanding the Member relationship and growing share of wallet including growing our Digital Ambassador Program.
• Provide investment advice by identifying and promoting solutions that fit and meet our Member needs.
• Within approval limits approve or provide recommendations on credit products based on thorough, accurate and appropriate credit interviewing and underwriting skills.
• Open new Member accounts using account opening strategies.
• Build external centres of influence to optimize sales and service results.
• Use Meridian tools to proactively identify and promote opportunities with all Members to deepen relationships and provide seamless service experiences.
• Embrace virtual technology platforms and leverage them to host meetings and engage in impactful communication with Members.
• Through sales excellence earn the right to ask for business and drive new referrals to appropriate partners in Retail Wealth, Small Business and Commercial.
• Resolve problems at first point of contact where possible and refer more complex Member concerns to appropriate staff.
• Balance and process daily work in accordance to standard compliance, audit, policies and procedures.
• Works with the Branch leadership team, to champion and implement corporate strategies and programs for the branch.
• Maintain discretion and confidentiality to respect Members privacy.
• Identify and contributes to the continuous enhancement of the Member Experience while leveraging Voice of Employee.
• Working with the Branch leadership, execute Retail strategies to ensure continued momentum across Meridian including Omni Channel integration.
• Works with the Branch leadership, to champion and implement corporate strategies and programs for the branch.
• Participating in the development and implementation of branch business plans.
• Participate and execute with the team our Community engagement plan.
• Promote Meridian Credit Union in your community by participating in and being involved in community activities or events while demonstrating the Company Values.
• Support local community organizations and activities through Business Development and Good Neighbour Program. Planning, preparation and delivery of Meridian hosted Community events.

Benefits

• Paid vacation time, and other time off
• Employer-paid health benefits
• Defined contribution pension matching
• Financial benefits including free banking, and special rates on mortgages, lines of credits and more
• Tuition reimbursement program
• Unique rewards and recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree