Financial Services Advisor

MONTERRA CREDIT UNION•San Mateo, CA

8d•$25 - $31•Onsite

About The Position

Monterra Credit Union is seeking a full-time Financial Services Advisor for its San Mateo Branch. This role is ideal for someone with broad knowledge of financial products and services who thrives in a collaborative environment focused on outstanding member service. Monterra Credit Union is a community-centric, growth-oriented financial institution committed to investing in people and the community, valuing diversity, equity, and inclusion. If you value collaboration, forward-thinking, and giving back, this position offers an excellent opportunity.

Requirements

Possess a broad knowledge of financial products and services.
Possess strong organization, analytical, interpersonal, service and communication skills.
Provide high levels of thoroughness and accuracy.
Possess strong cross-servicing skills.
Must have knowledge of PC Windows-based programs (Excel, Word, and e-mail).
Ability to speak fluently in Spanish is a plus.

Nice To Haves

Preferred experience with the lending process, documentation, and DMV regulations.
Experience with attending community events and developing community relationships.

Responsibilities

Provides assistance to new and existing members with regard to all Credit Union products and services (includes all deposit products, lending products and investment opportunities available).
Cross-services appropriate products and services to help meet member financial needs and assigned cross-servicing goals.
Assists with Business Development efforts within the community.
Processes loan requests, including applications, documentation and disbursal, when necessary.
Notifies members when a loan is declined.
Possesses thorough knowledge of Credit Union loan policies, regulations, credit granting criteria, documentation required for each loan type, including DMV and ancillary products.
Opens new membership, checking, money market, investment certificate, IRA, Trust, Uniformed Transfer to Minor Accounts, and carries out requests on deceased accounts and fraud situations.
Solely responsible for the security and balancing of assigned cash reserves and negotiable items at all times.
Maintains cash levels, key controls and dual controls in accordance with Credit Union policy.
Within established guidelines and procedures, performs work requiring the use of judgment and discretion in making decisions to satisfy member needs.
Recommends alterations or revisions to department policies and procedures as needed.
Performs other related duties as assigned by the Branch Lead or Manager.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and laws enforced by the Office of Foreign Assets Control.
Provides service that aligns with the Credit Union’s mission of passionately delivering relevant products, services, and education tailored to help our members, employees, and communities achieve their financial goals.