Financial Services Advisor - Volvo Cars North Vancouver

The Jim Pattison Auto Group • North Vancouver, BC

1d • Onsite

About The Position

Jim Pattison Volvo Cars North Vancouver is seeking an energetic, driven, tech savvy, and personable individual to join our sales team as a Financial Services Advisor. This is a full-time, permanent role of 40 hours per week with a variable commission structure. The role reports to the General Manager of the dealership. As a Financial Services Advisor, you will be responsible for guiding customers through the final stages of the vehicle purchase process, ensuring a seamless, transparent, and premium experience aligned with the Volvo brand. Success in this role comes from attention to detail, strong communication, compliance awareness, and the ability to build trust while guiding customers through financial decisions.

Requirements

• Minimum 1 year of experience in a motor vehicle dealership environment
• A valid VSA license is required
• Strong understanding of financial concepts or willingness to learn finance and insurance products
• Excellent communication and interpersonal skills with a customer-focused mindset
• High level of accuracy and attention to detail, especially with legal and financial documentation
• Strong organizational and multitasking abilities in a fast-paced environment
• Professional, ethical, and compliance-focused approach to customer interactions
• Ability to build rapport and trust while explaining complex information clearly
• Comfortable working with digital systems, CRM tools, and dealership software
• Availability to work flexible hours, including evenings and weekends, based on dealership needs
• Ability to maintain focus under pressure with flexible supervision
• Strong work ethic, positive attitude, and willingness to learn and grow within a dealership environment
• Successful candidates must submit a satisfactory Driver’s Abstract, Criminal Record, and Credit Check.

Responsibilities

• Welcome and assist customers in a professional and supportive manner during the finance and delivery process, both in-store and through follow-ups as needed
• Review vehicle purchase agreements and clearly explain financing, leasing, and payment options
• Present and structure finance and lease contracts in accordance with lender and dealership guidelines
• Offer and explain additional protection products such as extended warranties, insurance products, and vehicle protection packages
• Work closely with the sales team, management, and lending institutions to secure approvals and finalize deals efficiently
• Ensure all documentation is completed accurately, compliant, and submitted in a timely manner
• Maintain up-to-date records and deal documentation within dealership systems and CRM tools
• Coordinate with sales and delivery teams to ensure a smooth and organized vehicle delivery experience
• Build strong relationships with financial institutions and stay current on lending programs and rate changes
• Maintain a high level of product knowledge related to financing, insurance products, and regulatory requirements
• Contribute to a professional, team-oriented environment focused on customer satisfaction and compliance

Benefits

• Competitive compensation plan with commission and bonus opportunities.
• Career growth opportunities within a large and well-established automotive group.
• Manufacturer and in-house training are provided.
• Exclusive access to vendor promotions, offers and purchase programs.
• Recognition and rewards program.
• Comprehensive benefits package.
• Amazing colleagues, great working environment, and a team building culture!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed