Financial Service Representative | Clark County

Columbia Credit Union • Vancouver, WA

11d • Onsite

About The Position

The Financial Service Representative (FSR) represents the best of Columbia Credit Union and strives to listen, advise, and support our membership with products and services that will assist them in reaching their financial goals. This position is committed to providing the highest level of individualized service by placing the member first. They are knowledgeable about Columbia Credit Union products and services with the ability to communicate features and benefits as a recommendation to our membership. FSRs provide creative solutions to our membership as we strive to “Make Life Better”, ensuring they receive exceptional service in a friendly, efficient manner. Requires availability Monday through Friday 8:30am to 6:30pm AND Saturday 8:30am to 2:00pm.

Requirements

• FSR I - A minimum one (1) year of financial industry experience or comparable experience.
• Must have experience with opening Consumer New Accounts & a basic understanding of credit.
• FSR II – A minimum 2 years of financial industry experience or comparable experience.
• Proficient with more complex new accounts to include small business and fiduciary accounts.
• A thorough understanding of unsecured loan products, titled loans, credit cards and Home Equity loan products.
• FSR III◊ – A minimum 3 years of financial industry experience.
• Proficient in all new accounts including fiduciary and small business.
• Must possess a thorough knowledge of all loan products including small business loans.
• A basic understanding of cash management business services including but not limited to Business online Banking, ACH, Wires, Account Analysis and Remote Deposit Capture.
• Demonstrated professionalism in both written and verbal communication skills.
• Proven ability to meet and exceed assigned goals.
• Ability to attain Notary designation within 6 months of hire.
• Required current NMLS license or ability to obtain upon hire.
• Basic understanding of Business Service products and services.
• Reliable to work scheduled shifts: Monday through Friday and Saturdays to include a split week schedule, as needed.
• Must be available to attend branch meetings when scheduled.
• Knowledge of, and compliance with, Currency Transaction Reporting (CTR) requirements and Columbia’s Bank Secrecy Act (BSA) compliance program.

Responsibilities

• Train and sponsor new employees.
• Positive engagement and participation in cross-functional projects and branch promotions.
• Maintain comprehensive knowledge on all credit union products, services, and through active listening, recommend Columbia Credit Union products and services to “Make Life Better” for our membership.
• Mentorship of employee for individual development as directed.
• Adhere to Columbia Credit Union Branch Service Standards in order to provide an exceptional member experience.
• Confidently and accurately act as the Digital Expert. Educate and assist members as well as branch employees with all digital related products and services.
• Serve in the greeter station to welcome members in, assessing their needs and providing recommendations for financial wellness.
• Exercise independent judgement within set authorizations.
• Supports Branch leadership with annual compliance audits to ensure compliance with internal audit requirements and applicable state and federal regulations.
• Accept, process, and fund unsecured loan products, titled loans, credit cards and Home Equity loan products.
• Partner with Insurance/Investment and Home Loan Departments to provide referrals for our members.
• Performs additional tasks and duties assigned by Branch Leadership.
• Support branch growth goals with consistent outreach to new and existing consumer members. Outreach to include calling, email, direct mail, networking and in person meetings.
• Maintain a book of business to ensure members needs are being met.
• Support branch growth goals with consistent outreach to new and existing business members. Outreach to include calling, email, direct mail, networking and in person meetings.
• Accept, process and fund small business loans.
• Conduct outreach to business prospects in an effort to grow branch membership through new accounts and loan requests.
• Develop internal and external referral sources through business networking and credit union sponsored events.
• Partner with our Business Services, Small Business and Commercial team to meet business members in support of their personal banking needs.
• Support Branch Leadership strategies for overall branch growth as well as supporting the branch team’s growth, learning and development.
• Support micro community market research to better serve the community with the appropriate opportunities and recommendations.
• Accurately process member transactions and requests, using varied software programs, adhering to policies, branch procedures and standard work.
• Opens, modifies, and closes personal, business and fiduciary accounts while providing an educational, friendly, new account experience.
• Ability to lead cross-functional branch projects, promotions and training.
• Ability to lead Branch Operations and designated PIC as necessary.

Benefits

• 100% paid Medical, Dental, Vision for employee - eligible the 1st of the month following hire date
• Accrued PTO, Paid Sick Time, Accrued Extended Sick Time and 11 Paid Bank Holidays
• 401k Match- 100% match up to 6% employee contribution
• Tuition Assistance
• And More!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed