Financial Service Representative (FSR) - Porterville Main
About The Position
The Financial Service Representative (FSR) is responsible for greeting new customers, interviewing them to gather information, and explaining available financial services, consumer services, and online banking options. This role involves discussing account limits, requirements, and fees, and referring customers to other bank departments for additional services. The FSR will promote strong customer relationships, participate in cross-selling efforts, and offer new products and services. Key duties include collecting initial deposits, processing transactions, renting and assisting with safe deposit boxes, and maintaining customer branch legal files. Ensuring client information confidentiality, ordering checks and debit cards, and staying compliant with laws and regulations through online training are also essential. The FSR will close CDs, IRAs, and Safe Deposit Boxes, assist customers with consumer loan applications, and complete Chex Systems verification. They will answer customer questions in person or by phone, demonstrating good risk management, fraud prevention, and robbery awareness. Occasional travel to other branches for coverage may be required, along with participation in qualifying CRA activities and collecting/reviewing required documentation. Other duties as assigned.
Requirements
- Excellent customer service skills, attentiveness, information retention, tact, and diplomacy in dealing with both customers and employees
- Advanced written and verbal communication skills for maintaining good relationships with customers and addressing concerns promptly to increase customer satisfaction
- Problem-solving skills for identifying and addressing customer concerns
- Detail-oriented, high degree of accuracy
- Multitasking skills for handling multiple clients and their accounts
- Excellent computer skills to enable the use of online programs account and record management
- A high school diploma or GED equivalent is required.
- Plus, two (2) or more years of experience in bank operations, new accounts, or credit assistant/loan positions.
- Banking industry knowledge including, Credit Cards, Debit Cards, Deposit and Loan Products for Consumers, Small Business, and Commercial Clients.
Responsibilities
- Greet new customers
- Interview customers to obtain information and explain available financial and deposit services, consumer services, and online banking services
- Discuss any limits, requirements, or fees associated with an account
- Refers prospects and customers to other areas of the bank for additional services
- Promote strong customer and client interactions, build relationships, participate in cross-selling, and offer new products and services
- Collect initial account deposit and process for customer
- Rents safe deposit boxes and assists customers with safe deposit boxes
- Maintains customer branch legal files, including MSB accounts
- Ensure that all client information is confidential
- Order checks and/or debit cards
- Comply and stay up to date with applicable laws and regulations through compliance online training
- Close CDs, IRAs, and Safe Deposit Boxes
- Assist customers to complete consumer loan applications and forwarding applications to the appropriate department
- Complete Chex Systems verification on new accounts
- Answers questions in person or on the telephone and refers customers to other bank services as necessary
- Demonstrate good risk management decisions, including displaying solid knowledge of guidelines for fraud prevention and robbery
- May need to travel to another branch location to assist with coverage
- Participates in qualifying CRA activities
- Collect and review required documentation based on account ownership
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
