Financial Service Representative

SHELL FEDERAL CREDIT UNION • Houston, TX

9d • Onsite

About The Position

The Financial Service Representative is responsible for providing exceptional member service in response to member needs and requests. This role involves assisting members with their financial service needs, explaining services, opening/maintaining/closing accounts, offering solutions to member issues, and directing members to appropriate team members when further assistance is needed. The position requires a strong understanding of Credit Union products and services, including processing disputes, stop payments, check orders, and statement requests. Maintaining confidentiality of member information is crucial. The role also involves cross-selling Credit Union products and services, handling loan applications, and assisting with daily branch operations such as balancing machines and vaults. The Financial Service Representative must be willing to assist at other branch locations if needed and perform additional duties as assigned.

Requirements

• High school diploma or general education degree (GED).
• Possess the desire to accept additional responsibilities within branch operations.
• Possess a highly positive, member-service oriented attitude and the ability to anticipate member needs and initiate assistance beyond duties assigned.
• Proficient computer skills, including working knowledge of the MS Office Suite.
• Accuracy with numbers and attention to detail are needed.
• Must possess professional verbal and written communication skills.
• Maintain a high level of knowledge and procedural expertise in credit union products, services, and promotions.
• Ability to work in an open-concept workspace/environment.
• Regularly required to bend and stand.
• May at times be able to lift, carry and/or move up to 55 pounds.

Nice To Haves

• Three years of direct Credit Union/Banking or retail experience is preferred.

Responsibilities

• Consistently meet all Shell FCU Service Commitments; Shell FCU Employee Creed and Shell FCU Service Distinctions.
• Maintain knowledge of and comply with all applicable rules and regulations required within the scope of duties, including, but not limited to, the Bank Secrecy Act. Complete annual training sessions as instructed or scheduled.
• Perform job duties and responsibilities in compliance with Shell FCU policies, procedures, philosophy, and standards of performance.
• Provide friendly, professional, and personal service to all members.
• Assist members and potential members with their financial service needs; explain services, open, maintenance & close accounts, offer solutions to member issues, respond to problems, and direct members to the appropriate team members when further assistance is needed.
• Be able and willing to work 40 hours per week plus overtime, as needed.
• Be able to work the rotating opening, closing and Saturday schedule, as needed.
• Be well versed in all Credit Union products and services.
• Assist members with their service needs related to, including but not limited to: Change of Address, issue/maintenance ATM & debit cards, check orders, safe deposit box.
• Provide Notary services, assistance with Bill Pay, Digital Banking.
• Process disputes, stop payments, check copies, address changes, check orders and statement requests.
• Maintain confidentiality of member information. All member and Credit Union information must be kept secure at all times.
• Cross-sell Credit Union products and services based on member needs.
• Answer and greet all incoming Credit Union calls in a professional and courteous manner.
• Interview, originate, and process all member loan applications, including but not limited to: Provide member appropriate follow up of their application as well as the final loan decision.
• Prepare, review and/or follow up on all required loan documents for completeness, compliance, and accuracy for submission to Underwriters.
• Take the initiative to assist with problem solving, troubleshooting and to provide support in all areas of the branch, as needed.
• Meet/exceed personal and branch goals.
• Assist the team with daily responsibilities as needed, including but not limited to: Following opening and closing procedures.
• Daily balancing of the coin machine, vault, ATM, and card machine; closing SDB vault.
• Willing to assist the team at other branch locations, if needed.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED