Financial Service Representative (FSR) - Woodlake

Bank of the Sierra•Woodlake, CA

4d•Onsite

About The Position

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: • Greet new customers • Interview customers to obtain information and explain available financial and deposit services, consumer services, and online banking services • Discuss any limits, requirements, or fees associated with an account • Refers prospects and customers to other areas of the bank for additional services • Promote strong customer and client interactions, build relationships, participate in cross-selling, and offer new products and services • Collect initial account deposit and process for customer • Rents safe deposit boxes and assists customers with safe deposit boxes • Maintains customer branch legal files, including MSB accounts • Ensure that all client information is confidential • Order checks and/or debit cards • Comply and stay up to date with applicable laws and regulations through compliance online training • Close CDs, IRAs, and Safe Deposit Boxes • Assist customers to complete consumer loan applications and forwarding applications to the appropriate department • Complete Chex Systems verification on new accounts • Answers questions in person or on the telephone and refers customers to other bank services as necessary • Demonstrate good risk management decisions, including displaying solid knowledge of guidelines for fraud prevention and robbery • May need to travel to another branch location to assist with coverage • Participates in qualifying CRA activities • Collect and review required documentation based on account ownership • Other duties as assigned

Requirements

Excellent customer service skills, attentiveness, information retention, tact, and diplomacy in dealing with both customers and employees
Advanced written and verbal communication skills for maintaining good relationships with customers and addressing concerns promptly to increase customer satisfaction
Problem-solving skills for identifying and addressing customer concerns
Detail-oriented, high degree of accuracy
Multitasking skills for handling multiple clients and their accounts.
Excellent computer skills to enable the use of online programs account and record management
A high school diploma or GED equivalent is required.
Plus, two (2) or more years of experience in bank operations, new accounts, or credit assistant/loan positions.
Banking industry knowledge including, Credit Cards, Debit Cards, Deposit and Loan Products for Consumers, Small Business, and Commercial Clients.

Responsibilities

Greet new customers
Interview customers to obtain information and explain available financial and deposit services, consumer services, and online banking services
Discuss any limits, requirements, or fees associated with an account
Refers prospects and customers to other areas of the bank for additional services
Promote strong customer and client interactions, build relationships, participate in cross-selling, and offer new products and services
Collect initial account deposit and process for customer
Rents safe deposit boxes and assists customers with safe deposit boxes
Maintains customer branch legal files, including MSB accounts
Ensure that all client information is confidential
Order checks and/or debit cards
Comply and stay up to date with applicable laws and regulations through compliance online training
Close CDs, IRAs, and Safe Deposit Boxes
Assist customers to complete consumer loan applications and forwarding applications to the appropriate department
Complete Chex Systems verification on new accounts
Answers questions in person or on the telephone and refers customers to other bank services as necessary
Demonstrate good risk management decisions, including displaying solid knowledge of guidelines for fraud prevention and robbery
May need to travel to another branch location to assist with coverage
Participates in qualifying CRA activities
Collect and review required documentation based on account ownership
Other duties as assigned